during peak hours this Sunday morning:
***café, DT, + mobile orders just pouring out***

man waiting in lobby: “hey um did you lose my order?!!!? I’ve been waiting here forever”. me on DT bar: “oh sorry we just got swamped with orders, lemme check...your order is next and should be out soon sorry”. man: *scoffs at me*. me: 😐 me a few moments later while he’s still waiting for his drink: “oh ya and I’m sorry, but I was just told by mgmt that I’ve got to inform you that only service animals are allowed in the restaurant according to policy, I’m so sorry.” man: “UHM mY oThEr StArBuCkS dOeSn’T gIvE mE cRaP aBoUt iT!!!!???”. me: “oh, well I’m really sorry. I was told my mgmt to let you know.” *at this point, he is furious and was just glaring at me in the hand off plane*. maybe a minute later he gets his drink and as he turned to walk out with his rat of a chihuahua in his arm, and slurping on his basically black iced coffee: “F*CK YOU B—“ physically shaking with rage/adrenaline AND pointing his finger at me.
.....in a lobby full of people AND children.

My jaw literally dropped. I can’t. Over a maybe 10 min ~max~ wait time, this man yells, curses at me, and points his finger as if I’m lucky to be behind the bar and a good distance from him. I get that bad days happen. Ok. But holy shit it took everything I could. The only plus side was that before I could do/say anything, he was already too far away.