I love those kind of customers. At my store we call them Kim’s cause we had this one customer who was always so patient with us we knew her order the name of her dog and when some white bitch would get mad cause her sugar free latte wasn’t ready she would be like uhhh obviously you don’t see the line chill. It would make me laugh Cause they would get mad cause they were just being rude .

That happens to me all the time. Alot of callouts and i am alone on bar during peak. Coming from a high volume store, I am not afriad to talk back. I've done it so many times. I always respond the accordingly the way they do to me. My go-to phases "Yeah, you're not the only one that is waiting!" Or "Other people order ahead that's why." There was this one time a customer got so mad and says I am taking so long my response " WELL we are definitely hiring and if you think you can do a better job I strongly encourage to apply at starbucks.com/carrers. Be a part of something bigger!"

Smile and say “I’ve got a few drinks ahead of yours so, okay consider it forgotten. Have a nice day, sorry about that”. When in high stress situations we can either cave to the stress or roll with the punches, don’t let assholes put more pressure on you than you already do yourself. Do the best you can and be satisfied with that, Hopefully you have a supportive team.

Me "x drink for y name"

Customer currently crowding up handoff *Picks up drink, confused stare at sticker*

Me "Are you y name?"

Customer *Confused stare at me*

Me, louder "i have an x drink for y name at the bar"

today someone got handed his drink and an i’m-sorry-for-the-wait and went “i know you’re busy but REALLY?” and my shift went “yes sir, again, i am sorry for your wait but our manager called out sick today only one espresso machine works but we’re doing the best we can with the 20 or 30 customers in line so if you’d like to complain you are fully free to do so.” he went, “no i don’t like to complain i’m just saying.” PUNK ASS.