suddenbarista 7 points 3y ago
this!! i was at DTR the other day, and one of our baristas was a bit burnt out and running slow. the woman waiting at the window was so nice and understanding, and told me to not worry about it with the most sincere genuine smile. I went and got her 2 cake pops for her and her daughter (no charge) because it was the first time all day someone didn’t have a conniption when they were told it’d be a minute!