If it was reported to partner resources they need to investigate the incident which can sometimes take time. Generally though someone should have reached out to at least check in with her to let her know it’s being looked into. If your wife only reported to management and is uncertain if partner resources has been involved she can call the partner contact center herself and ask to speak with someone directly so she’s in the loop with things.

First off, I’m so sorry this happened to her. Assault is no joke. The fact she has photos, though, is going to be a huge help.

Telling management was a good first step. If she hasn’t already, she needs to make sure her manager rearranges their shifts so she doesn’t work with this partner while they investigate it. She should also give Partner Resources a call. ‭1 (866) 504-7368‬ She needs to make sure they’re also aware of the assault, so they can start their own investigation. She needs to tell them she has photos of the bruising. Seriously, photos are your godsend for this.

If she doesn’t hear back in a few days, she needs to get on her manager’s ass about it. And if the manager isn’t helping, call the district manager. The company has hoops to jump through to fire anyone, but this should be a cut and dry case.

I had a partner before threaten to kill me. Loudly. In the lobby. The worst luck for me, no coworkers were nearby to overhear. So it ended up my word vs hers, where she told them she didn’t say anything to me at all. She didn’t get in any trouble at all, but they rearranged our shifts so we’d never work together. And lucky for me, she was fired a few months later for being late too often.

I just hope all goes well for you. If they do any retaliation for her reporting it, there’s a hotline to report that too.

I'm just a customer reading stories, but did she call the police to file a report? If not, that's something she may want to consider.