I ask very little of our newest baristas, I have them do customer support until we have ample time to give individual training. This one on one time has been completed but I’m running into the same issues, causing rushes before and after peak. The girl refuses to put names on cups, and refuses to read back the order to the customer, resulting in nonstop errors. My supervisor only puts her on register and I’m not the type to harp on someone but when I have unnamed drinks and on top of that they’re wrong all together; I don’t know what to do. I make suggestions like maybe have her do something else but she doesn’t take the help I’m trying to give. I feel like I’m bearing down on her which feels bad, but I have to tell her that every cup needs a name and you have to make sure it’s right and you can only do so by reading it back. This shit is elementary. I want to see her succeed she’s super pleasant and we like her, but she does not want to listen to anybody.