Today was my 4th training shift at Starbucks, and I spent most of the shift working between hot and cold bar, and spent peak primarily on hot bar with support from a shift. Honestly, I'm doing better than I anticipated. I only managed to spill one (1) pitcher of soy onto the hand-off plane, and only had a couple of remakes that I caught before handing them out.

A woman walks by while I have 3 different drinks in front of me and asked the shift over my shoulder if we would leave her drink on the counter, which would have happend anyway. I didn't know which drink was actually hers. Apparently it was the Venti Peppermint White Mocha that I was about to finish, which she wanted extra-hot without foam.

10 minutes later she makes her way back to the hand-off, takes the lid off of her drink, and complains that her drink is short. She left it there long enough for the whip to melt into the drink, and asked if she could get more steamed milk. I said sure, it would just take a second because I was in the middle of steaming a Grn Tea Latte, and showed her as I poured it.

She made a comment to my shift that I didn't hear, but something about how she's never seen me here before. I told the shift I was about to steam the milk, it would just take a second. Meanwhile, this woman starts telling her friend that "If she knew how to read right she would know that said no foam."

I strained it into a short cup (about 3/4 full) and handed it off because the woman wouldn't put her cup back on the counter, and I poured the rest of the foam down the sink. She started making a comment about how the foam again and how her drink shouldn't be that short, so I just picked up the new milk and added it to the cup in her hand while she was talking, literally filling it to the brim.

Suddenly, "Well, can't I get another pump of white mocha and peppermint for that?" At this point someone came and took my spot and said they would just remake the drink. The first remake was also wrong (though I think it was intentional, they used regular mocha), and by the time she got her drink she had waited an extra 15 minutes and my shift told the SM that she wanted to talk to her about how they attacked me about the drink.

I used to work at Panera in the same area as my current store, and I'm honestly surprised it took 4 days for something like this to happen.