Many many years ago when I was a barista we had a customer named Lee who spoke very little English and seemed to have some kind of ocd or germaphobia. She would sit in the cafe for hours and would order a nonfat extra extra hot latte with zero foam every few hours. Not a problem. But she became obsessed with only having her drink made with a freshly opened milk-which is just not feasible a lot of the time. We tried explaining that all of the milk is fresh and is kept refrigerated-back then we had milk delivery twice a week but it was always well within the expiry date. It got to the point where she decided certain partners were ‘dirty’ and would insist that only I make her drink-even though I was usually the shift and couldn’t easily slide onto bar to do it. I put my foot down and let her know we are happy to make her drink, but it will be with whatever milk is open and she has to allow whom ever is on bar do it-we’d catered to her demands for too long and she completely lost it, screaming at me that she was going to call the police.

Im fine with everything, but if that man is physically disabled and cannot move from his chair, then so be it. Let him flashlight... but if this asswipe has 2 able feet, ensure you give him the same Starbucks Experience as everyone else and place that shit on the handoff bar, just like everyone else.... if he puts up any retort; hold your guns, tell him the flashlight could be disruptive to people with light sensitivities. it's also fairly rude... Good luck with Asshole Jack!

I have a regular who orders a venti pink drink, less ice, extra strawberries, topped with whipped cream and a sip lid. She will watch you make the drink and if she sees the SAR or coconut milk exceed even a few millimeters over the lines on the shaker, she will ask you to remake it because it doesn’t taste the same if they aren’t “exactly even.” She’s nice but she’s a Lot. She also will walk away and leave her pink drink on the hand off counter to do god knows what for 15-20 mins, and then will complain that the coconut milk separated and has too much filament.

we once had a customer who specified exactly how much room she wanted in her cup. if it was a few millimetres above or below, we couldn't tip it out or add any more milk, she insisted on the drink being made. usually took 3 or more attempts until she was satisfied

Ugh I hate when people do this. I have three regulars that come to mind.

1. There’s a guy who orders a double tall cappuccino at 185 degrees with extra steamed milk on the side (and he emphasizes that none of the baristas charge him for this), one honey on the side and it is stone dry (absolutely no milk and he will *know* if we pour any on top of the foam). Then he complains that we don’t have rubber tips on our chairs to not make the terrible noise.

2. There’s a person who comes through the drive thru and it’s either her or her husband I think. She never says her full order. Just says she wants two doppio espressos one blonde one normal and she expects everyone to know her order. Her actual order is: 2 doppio espressos over ice one blonde one normal espresso. Ice in the venti cups first. Then the shots poured on top. Then more ice. Then whole milk to the second line. And then whip cream on top. And she doesn’t take a straw.

3. There’s a woman who comes in at the last hour before closing and stays as long as she can. She gets a short pikes place but always complains that the coffee isn’t fresh even if it is so we have to remake a whole new batch in front of her. And then she asks for it in a for here mug with whip cream on top and I think cinnamon? Then she also asks for an ice water.

I just have regulars who expect me to remember their drink and just stand there ready to scan their app and then give me attitude when I tell them I don't know it

This is my store. Hello, fellow co-worker

we have this one regular who will come through drive thru and just says "its *her name*", and will snap at you if you dont immediately know her (complicated) drink

I have a pair of regulars who think we are a diner. One of the pair is very particular about how her drink it made and only allows certain baristas to make it. I have not been honored yet. Her hot drink is also complicated and appears to involve an extra short cup of foam. As well, they like their sandwiches served to them, and when they are finishing up with it, they like us to notice and start warming their pastries. Everything is double toasted. The woman takes selfies of herself for the entire hour-plus they are sitting there and I'm just totally puzzled by them, in general. They are probably late 30s and seem to be "out of it" a lot. Because of the weird times they come in and drop over $30, I just have so many questions.