I work at a licensed store. We get our orders once a week instead of every couple of days. Last week, every store in our district was missing a LOT from our order. Including but not limited to: cold brew beans, iced coffee, frap roast, vanilla, classic, chai. Another store had no pumpkin spice sauce and only two iced teas left.
Fingers crossed that everything is set right today when our order comes in. I think we've been pretty good about coming up with solutions and giving guests something just as good or better, but it's embarrassing how much we have to tell guests we don't have, on top of the things licensed stores typically don't have.

On the bright side, the iced americanos we've been offering as an alternative to iced coffee are growing on people. They're coming back, asking for "that thing you gave me because there was no iced coffee."