Starbucks Baristas: The daily grind
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Frustration with customers asking where their drink is while on bar (self.starbucksbaristas)
submitted by SoftRedNinja
I usually look for their stickers to let them know they’re in queue but I feel like that puts me even more behind. I found a regular’s sticker for her drink and she became irritated I didn’t make it right away. She complained to the manager who made it immediately for her and two middle aged men who were waiting longer got mad they were skipped and took it out on me.
Narthithuth 15 points 3y ago
I simply tell them that we make the drinks in the order that they are received and keep an eye out for them so I can be very clear when I hand theirs out. You're not obligated to make drinks faster for impatient people, it's unfair regardless.
SoftRedNinja [OP] 2 points 3y ago
True. Next time I’m on bar I’ll just tell them I’ll keep an eye on it instead of wasting time pulling stickers to find theirs just for them to get mad anyway I’m not making it fast enough.
schroedingerzbarista 3 points 3y ago
When I’m on bar, I try to look up and assess who is in line and ordering what. (Are they rude? A regular? Rude regular? Regular who’s switched it up for the first time in months? Stupid teenager who wants water? Did the person on reg ring the drink in incorrectly and I can clarify with customer because I heard what they actually ordered?)
If your store is the right size and you can adapt this skill, in addition to being successful on bar, it’s extremely helpful.
If you are a green bean, don’t stress it. It will happen over time.
If you have anxiety and all that shit stresses you out, I get it, it stresses me out too. But I despise making drinks I’ve already made.
Pay attention to drinks being called out on the hand off plane by your bar buddy , what’s going on the mobile plane...
baristas are the eyes and ears.
We have quite a few stupid customers who inevitably ask, “is this my drink?” After they touch it, without reading it and start to walk off with it.
Me: “I’m sorry, it’s very busy. What’s the name on the order?”
Them : “Karen.” Because you KNOW it’s a fucking Karen.
Me: ::side stepping over to the plane, turning the cup around so they see the label::: Nope. This is for Chadd. We will have your order out to you as soon as we can.”( or whatever bullshit thing you want to say).
It helps to know where the customer is in the cue, ie if you KNOW they just ordered and are being impatient : “there are few orders in front of you- we will have your drink out shortly.”
Karen: “I’m also waiting on ....”
Me: “ok, sounds great!”
Edit: Shut the fuck up, Karen and read your cup next time. I don’t give two shits you ordered 5 pastries. You see a warming oven in front of me?
No?
Ok.
Edit: our lobby customers are notorious for fooling around with mobile orders. Or taking them because “they thought it was theirs.”
That shit makes me want to cut a bag of mocha and smother them in it, waterboarding style.
If your store is the right size and you can adapt this skill, in addition to being successful on bar, it’s extremely helpful.
If you are a green bean, don’t stress it. It will happen over time.
If you have anxiety and all that shit stresses you out, I get it, it stresses me out too. But I despise making drinks I’ve already made.
Pay attention to drinks being called out on the hand off plane by your bar buddy , what’s going on the mobile plane...
baristas are the eyes and ears.
We have quite a few stupid customers who inevitably ask, “is this my drink?” After they touch it, without reading it and start to walk off with it.
Me: “I’m sorry, it’s very busy. What’s the name on the order?”
Them : “Karen.” Because you KNOW it’s a fucking Karen.
Me: ::side stepping over to the plane, turning the cup around so they see the label::: Nope. This is for Chadd. We will have your order out to you as soon as we can.”( or whatever bullshit thing you want to say).
It helps to know where the customer is in the cue, ie if you KNOW they just ordered and are being impatient : “there are few orders in front of you- we will have your drink out shortly.”
Karen: “I’m also waiting on ....”
Me: “ok, sounds great!”
Edit: Shut the fuck up, Karen and read your cup next time. I don’t give two shits you ordered 5 pastries. You see a warming oven in front of me?
No?
Ok.
Edit: our lobby customers are notorious for fooling around with mobile orders. Or taking them because “they thought it was theirs.”
That shit makes me want to cut a bag of mocha and smother them in it, waterboarding style.
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