i'm still absolutely fuming over this okay so there's this customer we get every once in a while who's like some pharmacy rep or something and he buys a bunch of people at the hospital this huge ass order that's a pain every single time. he has the people write down their orders and then brings it in on a picture on his phone and they're never specific. one of the people just wrote "fruity lemonade," no size or anything. he's annoying, but he's usually fine.

but today, like 10 minutes before my shift was over, he came in and did his order normally, everything was fine, but he just walked off without paying to go do some other shopping in the store, so i had his whole huge ass order entered in on the register with a line of other customers coming up trying to order. my manager just told one lady that we had a huge order and that it'd be a while so she left for a little bit to come back.

and so the guy comes back a minute or two later with a shit ton of little snack things and i finish ringing him up and then he asks if he needs a rewards card (the grocery store's rewards card, which you have to get from a cashier and fill out a form to activate it) and i said no you don't NEED one, and he asks if he needs to get one or if we can just use one that we have behind the register. my manager told him, no, we can get fired if we do that and he just scoffs and says "y'all are so strict!" and then he's like so do i need to go get one? and i just turn to my manager helplessly and i say "yeah you can if you really want to???" and fucking leaves AGAIN to go sign up for this fucking rewards card in the middle of his huge fucking order!!

and then the lady that we turned away before comes back and she's like "y'all can't do that, i'm from corporate, you can't just keep customers from getting their starbucks! i'm not gonna call and complain now but i'm just saying..." and at that point i was so fucking frustrated and done i was just like "okay" and asked what her order was and gave it to my partner on bar but i still couldn't ring it up because the guy before hadn't fucking paid he'd just ran off in the middle of making an order so i had to fucking call customer service to void his order which had taken me a good two minutes to ring up the whole thing so i could get miss corporate her fucking overpriced iced coffee

and the guy comes back like five whole minutes later with his little rewards card and i had to tell him that i had to void his whole order to ring somebody else up and he groans like I'M wasting HIS time! but thank fucking god it was finally time for my shift to end and my manager clocked back in and took over so i could go the fuck home. thank fucking god i have tomorrow off i swear.