Starbucks Baristas: The daily grind
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Was I wrong? (self.starbucksbaristas)
submitted by paintthatface
So I was at DTO/R and this woman ordered a latte with whipped cream, all was well, she paid took her drink and left. Approximately 5 minutes later she came through saying she ordered caramel drizzle and didnt get any. Not a problem, we remade it, she gets to the window. I hand her the remade drink and ask for the messed up drink back. She looks at me like I just stabbed someone, complete shock. But she didn’t say anything. I dumped out the drink and she was still at the window and I was like “thank you so much have a good day!” And she just did not take that look off her face. Are we not supposed to ask for the messed up drink back? I’ve never had a problem doing this before.
brujabullshit 50 points 3y ago
You just found a customer who wanted a free latte and was made you took their lil loophole away
hautsause 11 points 3y ago
that sounds incredibly satisfying, and to normal humans it’s fine. to a starbucks customer what you did is akin to murdering her firstborn child.
rat-czar 6 points 3y ago
idk about drive thru rules but in my store at least we have a policy to always take the old drink and throw it away. it discourages people taking advantage of our generous policies and if it's not what they wanted then they shouldn't have a problem with that : )
LAE5683 3 points 3y ago
I wouldn't say you were wrong in the situation necessarily, but health code does say we can't take anything back through the drive thru. That's why we can't take people's trash from their cars when they ask. Starbucks policy is to give the benefit to the customer, and letting them keep whatever we messed up is another way to "make the moment right" by giving them the extra product. This only changes when you start noticing a pattern of an individual continually taking advantage of our generous policies.
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