Starbucks Baristas: The daily grind
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Shaved ice // rant (self.starbucksbaristas)
submitted by sauceysquid
Had a costumer order venti cup of ice blended so it could be like shaved ice because she wanted shaved ice and Starbucks is the perfect place to order shaved ice somehow someway we always make the moment right, right!?
Fine whatever I’ll blend your ice lady even though it will back me up on orders and it’s seriously an inconvenience; doesn’t matter I’ll do it because someone wants it 😀
I blend up her ice and scoop it out and blend more because she wanted more and now the blender is making that noise it shouldn’t, here take your shaved ice.
Now back to the 5 orders Im behind on because it’s a 4 person floor and I’m the only one on bar and I have to get my own food fine whatever it’s fine 🙂
Someone on the handoff is eyeing me and trying to eagerly get my attention so I go over and she’s like “hi I have a question”
: 😀 yes?
“You guys do ice like that!? I want my ice for my TALL tea like that, can you do that!??!? 🤨”
Me: 🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂 you want me to blend your ice?
“YEA I WANT MY ICE LIKE THAT TOO CAN YOU DO THAT!? 😑”
Me: it’s not a thing but ok
Now I had to tell my new barista that just got on to blend the ice because the person before that tea he’s about to make saw someone with blended ice and they want it too (I said this out loud exactly like this in front of her because I want her to feel ridiculous because it is a ridiculous request)
So he’s asking me if he should shake it with the blended ice or pour it over the stupid blended ice and my ASM is leaving and asks what we’re doing so I reiterate the exact same thing and she just looks at us with compassion and so the lady can hear her request one more time out loud (feels pretty good tbh)
Finally I go to hand off her drink and she’s on the phone complaining about how rude we are and how she just asked us to blend her ice and just mad overall when in the end she got her fucking shaved ice
Man I hate working at Starbucks sometimes in hindsight it’s not a big deal but the customer base is so spoiled they expect every demand and request with no consideration of how annoying it can be to make them happy maybe it’s also how crazy the day was in general and she just really annoyed me with the ice thing idk not a big deal but still needed to rant
Fine whatever I’ll blend your ice lady even though it will back me up on orders and it’s seriously an inconvenience; doesn’t matter I’ll do it because someone wants it 😀
I blend up her ice and scoop it out and blend more because she wanted more and now the blender is making that noise it shouldn’t, here take your shaved ice.
Now back to the 5 orders Im behind on because it’s a 4 person floor and I’m the only one on bar and I have to get my own food fine whatever it’s fine 🙂
Someone on the handoff is eyeing me and trying to eagerly get my attention so I go over and she’s like “hi I have a question”
: 😀 yes?
“You guys do ice like that!? I want my ice for my TALL tea like that, can you do that!??!? 🤨”
Me: 🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂 you want me to blend your ice?
“YEA I WANT MY ICE LIKE THAT TOO CAN YOU DO THAT!? 😑”
Me: it’s not a thing but ok
Now I had to tell my new barista that just got on to blend the ice because the person before that tea he’s about to make saw someone with blended ice and they want it too (I said this out loud exactly like this in front of her because I want her to feel ridiculous because it is a ridiculous request)
So he’s asking me if he should shake it with the blended ice or pour it over the stupid blended ice and my ASM is leaving and asks what we’re doing so I reiterate the exact same thing and she just looks at us with compassion and so the lady can hear her request one more time out loud (feels pretty good tbh)
Finally I go to hand off her drink and she’s on the phone complaining about how rude we are and how she just asked us to blend her ice and just mad overall when in the end she got her fucking shaved ice
Man I hate working at Starbucks sometimes in hindsight it’s not a big deal but the customer base is so spoiled they expect every demand and request with no consideration of how annoying it can be to make them happy maybe it’s also how crazy the day was in general and she just really annoyed me with the ice thing idk not a big deal but still needed to rant
Kaylushhh 12 points 3y ago
I would have never done it. We don’t serve blended ice. My manager would 100% back me up. Some customer requests just cannot be made and that’s one of them. I understand making the moment right but that is just unreasonable.
sauceysquid [OP] 3 points 3y ago
I didn’t know that we can’t blend ice:( I wish I could have said no my asm didn’t say anything either but she was on her way out so idk
Kaylushhh 8 points 3y ago
I’ve had this request once and I did it and told the customer that the ice isn’t made to be blended by itself because there is no crush option. It just clumps the ice and gets stuck. She gave me an attitude, lied and told my then manager I was rude. My manager approached me and I was like well I shouldn’t have done it to begin with because we don’t serve or have crush ice here. I spent like 5 minutes prying ice out at a drive thru location. I will never ever crush ice ever again. It’s ok to stick up for yourself and the policy. Make the moment right and gently explain it can never happen again. “I can provide crushed ice for you this time but our equipment isn’t made to crush ice by itself....” or something like that.
CriticalSheep 2 points 3y ago
"I'm so sorry but we can't do that- it has been known to break our blenders if there's not the remaining items like a frappuccino in there"
[deleted] 1 points 3y ago
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