Starbucks Baristas: The daily grind
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Working register is killing me: rant (self.starbucksbaristas)
submitted by radmf
269XXXX here.
I have worked register for 4 days straight this week with no switching to anything, even after asking my shift leader to switch because I’m emotionally exhausted from talking nonstop to people and constantly making the moment right. I work in a store where the majority of people are very old, very rich, and very impatient.
I know that register is an easy role in theory but its so hard when my only task for 6 hours each day is talking to customers that are usually rude no matter how nice I am.
I have a shift supervisor that doesn’t let me do anything else. She doesn’t think I’m good at bar but she hasn’t given me a chance. She’s new to supervising so I try to cut some slack but if there are more than 2 drinks and I’m on bar she makes me switch back to reg. My other SSVs let me bar and I have no problem.
Today I kept asking for anything except register, I asked for a switch for the past couple days too and I think she felt kinda bad today, so she told my SM (who was on bar) that she wanted me on bar to get some practice (which I don’t really even need, I’m pretty damn good) but my SM kept saying “no I’m honestly fine I don’t need help!” And “no she can stay on reg I’m totally good over here!” And then when we explained to her we KNEW she didn’t need help and I needed to get off register she would say oh okay and then continue barring. We asked like 4 times and she never moved even when she said she would.
I asked to switch with someone on CS or warming and nope.
I open tomorrow morning and if I’m on register again I think I might lose it. I have already cried two days in a row from extremely rude customers and my SSV and SM know. I’m very introverted and it really puts me on edge when I don’t even have a moment to think and I’m constantly putting on a smile and being cheerful to avoid customers being mean.
I have worked register for 4 days straight this week with no switching to anything, even after asking my shift leader to switch because I’m emotionally exhausted from talking nonstop to people and constantly making the moment right. I work in a store where the majority of people are very old, very rich, and very impatient.
I know that register is an easy role in theory but its so hard when my only task for 6 hours each day is talking to customers that are usually rude no matter how nice I am.
I have a shift supervisor that doesn’t let me do anything else. She doesn’t think I’m good at bar but she hasn’t given me a chance. She’s new to supervising so I try to cut some slack but if there are more than 2 drinks and I’m on bar she makes me switch back to reg. My other SSVs let me bar and I have no problem.
Today I kept asking for anything except register, I asked for a switch for the past couple days too and I think she felt kinda bad today, so she told my SM (who was on bar) that she wanted me on bar to get some practice (which I don’t really even need, I’m pretty damn good) but my SM kept saying “no I’m honestly fine I don’t need help!” And “no she can stay on reg I’m totally good over here!” And then when we explained to her we KNEW she didn’t need help and I needed to get off register she would say oh okay and then continue barring. We asked like 4 times and she never moved even when she said she would.
I asked to switch with someone on CS or warming and nope.
I open tomorrow morning and if I’m on register again I think I might lose it. I have already cried two days in a row from extremely rude customers and my SSV and SM know. I’m very introverted and it really puts me on edge when I don’t even have a moment to think and I’m constantly putting on a smile and being cheerful to avoid customers being mean.
METAXILLUS 7 points 3y ago
Your SSV is trained to ask you for permission, never to give orders.
You are supposed to be given your duty in a phrased manner that allows you to say no.
If your SSV is not doing this, say no anyways.
What are they going to do?
They’re a going to find out your SSV is abusing you that’s what they’re going to do.
You are supposed to be given your duty in a phrased manner that allows you to say no.
If your SSV is not doing this, say no anyways.
What are they going to do?
They’re a going to find out your SSV is abusing you that’s what they’re going to do.
schroedingerzbarista 5 points 3y ago
SM’s aren’t suppose to be on bar for long amounts of time, if at all these days.
Even SSV’s aren’t suppose to do it as neither SSV’s ((nor SM’s) can supervise the floor correctly if they are engaged on bar.
Even SSV’s aren’t suppose to do it as neither SSV’s ((nor SM’s) can supervise the floor correctly if they are engaged on bar.
METAXILLUS 6 points 3y ago
This. I had an SSV who would put herself on dto. Like girl, you are a hot mess.
gollywhiz 3 points 3y ago
definitely try to talk to the shift and your store manager off the floor, that really isn't productive and everyone needs a break. if they still say no, try going above them. i hope it gets better friend
vicxtoria2 2 points 3y ago
pull the SSV to the side off the floor, after your shift, or after their shift etc. and let them know how you feel about being on bar your entire shift. really let them know how mentally and emotionally draining it can be. if they don’t listen and keep putting you on register i would contact your DM and let them know that certain SSV is not being cooperative neither is your SM.
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