Starbucks Baristas: The daily grind
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Personal cups in DT (self.starbucksbaristas)
submitted by bbun223
Personal opinion here but I detest when people have personal cups in DT. When it’s not busy, sure I don’t care. But when it’s peak and im on DT bar pounding out drinks it completely fucks up my sequencing have to wait for the car to actually be at the window to give me their cups. At that point I’m making drinks for 3 cars behind them I DONT HAVE TIME FOR THIS FOOLERY. And then for them to be like “oh can you dump this and rinse it out” how about you do your own fucking dishes before handing me your 2 day old coffee filled tumbler Karen.
coffeegirl116 68 points 3y ago
Yesssssssssss!!! Also we aren’t allowed to take people’s trash/lids because of health violations but we can take and rinse out their whole cup?? Doesn’t make sense to me
bbun223 [OP] 31 points 3y ago
Right??? I’ve had people hand me tumblrs with curdled milk or old tea bags. And it’s not simple to just refuse to clean it. When we are busy and I’m just trying to serve customers I end up having to rinse the disgusting cup and just make the damn drink while fuming on the inside. I don’t have tome to fight with someone at a dt window about how I can’t take their garbage.
JCaligirl420 12 points 3y ago
Yes!!! This aggravated me to no end. If it’s a tea or a refresher like it’s not as bad as a latte or macchiato. And come on people I don’t want to touch nasty old milk and coffee. Like how are they not embarrassed by this mess?!?!
vietlazed 21 points 3y ago
I just prep shots and milks pitcher aside and move on till they get to the window and continue my sequencing.
And yes they would get dead shots. Not my problem 😂
And yes they would get dead shots. Not my problem 😂
corruptedteacups 10 points 3y ago
I do this too but I also will like, pour a little milk with the shots in like a short cup. We have a guy that gets a venti iced white mocha light ice, no whip, so I'll do the shots and white mocha and a little milk and then pour it in his cup and add more milk
ashley-leigh 3 points 3y ago
This! It’s exactly what I do!
Rings-of-Saturn 1 points 3y ago
And that’s why dead shots are a myth so you can do that lol
tragicianroux 26 points 3y ago
if it's a refresher or tea, I'll make it and put the shaker w lid on dt, still figuring out the best way to do this w espresso drinks w/o using another cup tho
bbun223 [OP] 20 points 3y ago
Honestly when it’s really really busy I end up queuing their espresso into a short cup and steaming their milk and literally set it to the side, letting it expire until I get their cup at the window. It’s impossible for me to make their drink when they pull up to the window, which is the only possible way to make an espresso beverage in a personal cup that isn’t using expired shots.
altered-ever 13 points 3y ago
I know it’s illegal, but if it’s a hot drink I put it all in the steaming pitcher.
brianamals 10 points 3y ago
Throw that shit in a shaker too
finkenstein_ 18 points 3y ago
Make their drinks in normal queue and put them into steaming pitchers.
xsshazamm 9 points 3y ago
Yes I used to do this all the time whether it was hot or iced. It helps 👏🏼
spookytssf 16 points 3y ago
My favorite is when I put in the cup discount, and they’re confused as hell when it only brings them down .10
Like no Ashley, your personal cup isn’t going to take off half the price of your pink drink.
Like no Ashley, your personal cup isn’t going to take off half the price of your pink drink.
bbun223 [OP] 12 points 3y ago
And don’t forget the customers who get HEATED if they don’t get their 10 cent discount if you accidentally forget to punch it in. I was training a new partner and they had accidentally rung in a woman’s 2 beverages without giving her the personal cup discount. She had payed, then realized the mistake and was NOT happy about it. The new partner called me over because he didn’t know what to do so I told him to perform a refund like how I had shown him. Well.... doesn’t he get super flustered and the drinks he punched in to refund were not punched in with all of her extremely specific modifications. Like lady... your getting 2 drinks FOR FREE because we forgot to give you your 20 CENT DISCOUNT. Take the damn free drinks and your attitude and leave.
ihateyousoymatcha 13 points 3y ago
Our SM marked out one hot and one cold reusable cup for each espresso machine to make DT personal cup drinks into. Then pour into the customer cup and rinse it like a steaming pitcher.
xEman26x 13 points 3y ago
I always get this lady that comes in with some dirty ass cup like dirty as fuck and I always offer to rinse it but it bothers me she never asks me to or it’s never been given to me clean
bbun223 [OP] 14 points 3y ago
I think I’m just a bad person because I don’t care how dirty the cup I will literally make their drink in the dirty cup without rinsing unless they ask me to. Don’t hand me a dirty cup and say nothing and just expect me to clean it.
burberrybradshaw 10 points 3y ago
Same. We are baristas, not maids. Rinse out your own damn cup
shorttimenotlongtime 13 points 3y ago
we still mark the cups too, and half the time people say about their own cup at the very end of the order so by that time I've already marked the cup and wasted it, and they don't even get charged the 5p environmental charge
RadioGaga386 10 points 3y ago
Not gonna lie. If it was peak I just made the drink in a regular cups d poured it in the personal cup. #AintNobodyGotTimeForThat
janedoesb 7 points 3y ago
I used to just make the drink in a pitched and put the pitcher in the DT handoff so the person on DTO can pour it in for them, then grab the pitcher back next time I drop off a drink
pjaywing 5 points 3y ago
At my store we have a hot reusable cup and a cold reusable cup just for personal cup DT orders! So we can prep the drink beforehand and hand it off, and our DTR partner just dump the finished drink in the cup and top it! It works pretty well for us!
smloos 2 points 3y ago
This is genius! I wish I would have thought of something similar when I was with the Bux
gringita97 5 points 3y ago
When it comes to difficult customers, having a personal cup is the least of my worries lol.
hellcat_annie85 4 points 3y ago
We have a super busy DT in a high volume store. Our solution for this is to have a reusable cold retail cup. We just keep it by our steaming pitchers in one of the clear square containers ( I honestly can’t think of the name right now bc I’m not at work lol). You can basically have the drink already made and waiting for the car. I’ll either have my DTO person pour it in their personal cup or I’ll pour it in and add toppings like whip if needed. It still takes a little longer than usual, but at least you can go ahead and start queuing up other drinks.
DevilXann 2 points 3y ago
Im a partner but i do bring my reusable cup through the drive thru BUT i make sure it's clean and i get drinks like shaken teas or refreshers, i dont understand getting a hot drink or even a frapp. Kinda grosses me out
[deleted] 2 points 3y ago
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MatchingColors 1 points 3y ago
If it’s peak, I completely ignore the personal cups for DT, it only gets fucked up when it’s a caramel macchiato or something like that. What can you do
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