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Starbucks Baristas: The daily grind

Full History - 2019 - 11 - 03 - ID#dr7fvt
10
New SM Advice (self.starbucksbaristas)
submitted by littleolefee
Our new store manager is changing literally everything about our store and it’s awful. Our partners can’t find anything and he won’t let us know where he is moving anything. It’s a literal headache and everyday everything is somewhere new. I think the partners would be less stressed if he at least would tell us where it is, even just a group text. He also said he thinks a lot of people are going to quit over all of this and that he doesn’t care about it — how are we supposed to trust our new SM and believe in him if he doesn’t even try to meet us half way..

He came in during our peak rush and just made his own drink the other day (but he has done several times anyways) and that’s obviously against policy because then people wonder why their drinks aren’t getting made. And I wouldn’t even usually complain but he is such a rule book thumper and hey whatever floats your boat, but if you’re going to force it on us then I think you should take part in it too. Lead by example or whatever. They’ve only been with the company a couple months at most. We have a wonderful team and I love every single one of them. Some of the most caring people I’ve worked with, ever, honestly. I’m just really worried everyone is going to quit because of the new SM. I really hope not, but I’d understand if they did...

I just don’t know what to do. We are all stressed every single day over this and if it’s gonna be like this forever then... I don’t know what we are all gonna do.
cawatxcamt 4 points 3y ago
You need to talk to your DM about this. They need to know the SM is only enforcing rules for others while not following them themselves as well as the negative and selfish attitude towards partners.
littleolefee [OP] 3 points 3y ago
We’ve all been conflicted about it but him and the DM are butt buddies :|
cawatxcamt 3 points 3y ago
Go up the ladder then and use the partner hotline. You’ll need to be able to recount specific times when stuff has occurred, but when I was a SM that kind of attitude wasn’t tolerated.
littleolefee [OP] 1 points 3y ago
That is really helpful, thank you.
cawatxcamt 1 points 3y ago
You’re welcome. I hope it works out for you!
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