yyz_barista 3 points 3y ago
Yeah, so normally new locations will struggle to build a customer base. Could be location, demographic, ect. but the idea is over the first few months you should be able to build one. I've seen stores almost get closed though if they're not able to have enough sales to support the costs.
At the same time, new stores are often staffed with a lot of new baristas. Anytime a barista is hired, there's a risk of the hire not working out, especially when it's a new store. If your store is entirely new baristas then a good chunk of the baristas may end up leaving within a few months, leaving you with an understaffed store.
When you add these two factors together, it's not an ideal situation, you have a bunch of baristas who might not all stay for longer than a few months and a store with no sales and therefore no labour.
To top it off, you're going into Holiday so volumes are likely to be high and under-experienced baristas aren't the best for peak periods.
I'm not trying to say that your leadership is bad or good, just trying to provide some insight into what goes on with a new store. All the best though, hang in there and things will hopefully get better. You can also try to cover shifts at other stores in your area if you're looking for more hours, it's a good way to build experience and see how different stores run (if you're a trained and somewhat experienced barista).