Starbucks Baristas: The daily grind
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Micromanaging sm (self.starbucksbaristas)
submitted by IcePhoenix96
To start off, i am very grateful my sm is nice and upbeat and tries to be positive and accomodating. But god DAMN did they drink the Starbucks Kool-aid. Like down to actually using the CSR cards and *checking them off after assessing they're done* . As a ssv under them it's been stressful as HELL. Constantly moving things around, setting new standards, having us rechecking policy, using till tags and getting on to us for the tiniest of things. Most recently they got onto us shifts because under the napkin dispenser there was some sugar and milk.
And, like, i get it. We have standards and those things should be checked, but it feels like every day now I go in and comes out with at LEAST 5 critiques and 5 times they have gotten that dissappointed/mad mood. And its not just me, they just have the standard set at perfection and if we don't achieve that (impossible!!) then we aren't working hard enough.
Like got damn, this is not a career job for most of us. I care and work hard, but I'm not perfect and no one is. As ssv I don't expect it from my baristas bc honestly its a pt or side job for most of them.
I just want some realism with a heavy dose of optimism. Anyone relate?
And, like, i get it. We have standards and those things should be checked, but it feels like every day now I go in and comes out with at LEAST 5 critiques and 5 times they have gotten that dissappointed/mad mood. And its not just me, they just have the standard set at perfection and if we don't achieve that (impossible!!) then we aren't working hard enough.
Like got damn, this is not a career job for most of us. I care and work hard, but I'm not perfect and no one is. As ssv I don't expect it from my baristas bc honestly its a pt or side job for most of them.
I just want some realism with a heavy dose of optimism. Anyone relate?
bbyshrew 14 points 3y ago
My last day was today because of this reason... Policies are bent for customers demands, health code policies arent followed correctly, no labor for coverage from the corporate side, etc. Yet everything is still expected to somehow run perfectly in 45seconds and connect with the customers? Everything down to the milk under the napkin dispenser is a problem, ya know? Like nah fam, as a human being in a corporate setting not everything can be taken fully on yourself like that. It just isn't healthy. Especially if it isn't a career job. Being managed is one thing, being micromanaged and then blamed for specific policies not getting done by their standards is another. :/
wellguesswhatpumpkin 8 points 3y ago
Completely relate. My last sm was like that to the point where I felt I was doing a terrible job as a ssv and because really unmotivated and questioned my leadership and experience as a partner. I had to bring it up to him because it was making me miserable at work and what he told me changed my perspective whenever my new sm gives me a new critique. Basically he said, if you don’t get feedback on how to improve it means your sm doesn’t care about your growth.
Maybe you’re not trying to make this job into a career but maybe your sm is which is why they have to show their leadership skills and constantly give criticism and feedback.
If it still makes you have negative feelings, maybe it’s their approach which could be either too aggressive or very passive when it comes to others except you, in which case I would talk to them and let them know of your feelings.
Sorry for the long reply! Hope this helps and it gets better for you!!
Maybe you’re not trying to make this job into a career but maybe your sm is which is why they have to show their leadership skills and constantly give criticism and feedback.
If it still makes you have negative feelings, maybe it’s their approach which could be either too aggressive or very passive when it comes to others except you, in which case I would talk to them and let them know of your feelings.
Sorry for the long reply! Hope this helps and it gets better for you!!
Simplyroro 5 points 3y ago
I get what you are saying but sometimes the endless hen pecking is just ridiculous. Celebrate the team, big wins, small wins, all wins! Then coach. My store manager wants all the accolades and celebrates the baristas then turns on the shifts and picks us apart.
wellguesswhatpumpkin 2 points 3y ago
Oh definitely! You need the recognition if you are busting your butts off every shift otherwise how else are you gonna feel motivated to keep doing a good job? Most sm unfortunately seem to forget this when they are being nagged by the dms and load all their frustrations on us ssv instead of sharing the load and helping out.
silversungoddess 1 points 3y ago
Very good point. I hate when something is brought to my attention and they say they’ve gotten complaints before about something. Like how in the world do I fix something that I never knew was an issue??
IcePhoenix96 [OP] 1 points 3y ago
That makes a lot of sense, and to be honest they are the best manager I've dealt with at Starbucks and I have no intention of bailing or whatnot. Just gets frustrating yaknow. I have been meaning to sit down with her to maybe adjust her coaching style with me at least. I have no doubt that she'd hear me out.
Thank you for listening and sharing that, I appreciate it and will try to keep it in mind 😊
Thank you for listening and sharing that, I appreciate it and will try to keep it in mind 😊
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