Starbucks Baristas: The daily grind
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Customer Support (self.starbucksbaristas)
submitted by Grobanne2011
277\*\*\*\* here! I started at Starbucks mid-August and I got some training, but I'm still struggling. I'm really good at drive, and I'm getting better at bar as I work the closing shifts. On weekends, I've been working mids and I get put on customer support. I know it has something to do with brewing coffee and keeping everything stocked, but if someone could clarify the process and how it works, that would be great!
setafire24 6 points 3y ago
Shift here— so our store is pushing CS hard in order to get good customer connections. The CS cycle has 3 main parts:
1. Brew coffee
2. Check the cafe (condiment bar, handoff planes, bathrooms, make a customer connection)
3. Tasking (restock, dishes, trash, disruptive tasks {floors, drains, etc})
The cycle starts over when your timer goes off. You should set your timer depending on how many coffees your store is brewing.
Hope this helps & is relevant to your store! :)
1. Brew coffee
2. Check the cafe (condiment bar, handoff planes, bathrooms, make a customer connection)
3. Tasking (restock, dishes, trash, disruptive tasks {floors, drains, etc})
The cycle starts over when your timer goes off. You should set your timer depending on how many coffees your store is brewing.
Hope this helps & is relevant to your store! :)
Michigoose99 3 points 3y ago
Also whips, iced coffee, iced teas, lemonade, sweet cream. Basically try to have backups prepped so bar doesn't run out.
BuffyBoltonVampFlayr 2 points 3y ago
Backups like mocha, wm, frap roast, pumpkin sauce, chai, whips, breve carafes, etc.
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