Starbucks Baristas: The daily grind
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What to say when customers order iced coffee with syrup? (self.starbucksbaristas)
submitted by mahduhlyn
Green bean here! Normally if someone orders an iced coffee, I ask if they want that sweetened or unsweetened, because people don’t always know that the default has classic syrup. However, when people order, for example, a hazelnut iced coffee, do I bother asking if they want classic as well? Most of the time when I ask they get confused. Should I just assume flavored iced coffee comes with/without classic?
ilovebrandonj 7 points 3y ago
I wouldn’t ask, customers usually don’t know what classic is and it confuses them. Stick to sweetened/unsweetened if they don’t specify a flavor they want
mahduhlyn [OP] 4 points 3y ago
Thank you - and if they do specify a flavor, would you put no classic or just put the classic as well as the flavor?
ilovebrandonj 6 points 3y ago
Either put no classic or sub for the flavor on the sticker. So just the pumps of vanilla for example and no classic.
j4c13_b 3 points 3y ago
im always just like “okay so along with the flavor do you still want to keep the classic sweetener syrup that comes by default in the iced coffee”
ashinabi 3 points 3y ago
I always asked and took the time to explain that adding hazelnut would be in addition to classic. If they wanted to try it without classic and then have me put some in if it wasn’t sweet enough I always did
golden_pinky 1 points 3y ago
I have started to just say no classic if they tell me vanilla or whatever but now I feel like I should be clarifying.
wooperquil 1 points 3y ago
I usually still always ask because without the classic it’s just flavor and not that much sweetness comparatively
When customers don’t know what I mean by classic syrup I just say it’s our sugar syrup we use to make it sweeter
When customers don’t know what I mean by classic syrup I just say it’s our sugar syrup we use to make it sweeter
golden_pinky 3 points 3y ago
I disagree. All of our syrups have quite a bit of sugar and sweetness to them.
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