I transferred from a sbux store with a functioning SM to a SM who cannot even publish the schedule on time. I’m in college, and I have to work so having my schedule in advance is necessary to keeping my life manageable. Starbucks policy says the schedule should be published three weeks in advance, and I get how that might be a lot on SM’s, but to consistently publish the work week literally on that Sunday every. week. has been taxing on me and my coworkers.

Not only that but my SM is notoriously unreliable, we have clean plays at 4AM every Saturday and to the 8 I have been scheduled, 2 have been cancelled at 3:30 AM. One was moved to 4:15, and I still had to wait in the freezing cold until 4:30. And almost every other one she has been five to ten minutes late.

For 3/7 of her last scheduled shifts she decided to “work” from home.

She gives herself countless “tens” when she is only working 2 hours.

And then finally, she asks me to stay four hours longer on a Saturday that is particular busy. I agree and when I get my pay that Thursday I notice it looks extremely short. My SM somehow edited my hours of incorrectly so instead of logging the 10.5 hours I worked, as a favor to her, it showed 0.

After asking her to fix it, and not hearing from her for a week, I have to ask if she did anything. She said it will be on my next paycheck.

It’s not.

I ask about it again, she says she will work on it.

I don’t hear back for days, and again I have to request an update. She said it fixed.

It’s not.

Finally I ask her a third time, and she tells me that I have to call this number so I can tell starbucks how much I need this.

How much I need this? Are you kidding me right now?? It’s not about “how much I need this” It’s about I work my hardest at every shift, and I expect to get paid.

I’m going to have to call corporate and resolve this myself because my SM is incompetent.

I don’t know what to do, this combined with not knowing what days I work until that Sunday, and my SM imposing standards and rules when she flagrantly breaks all of them. It’s become too much.

I love Starbucks, I love being a barista. But my SM is breaking me down.