**DON'T BE AFRAID TO ASK QUESTIONS!!!**

Your manager was right about it being intense - it was for me and I have many years of experience in espresso/customer service. Don't be too scared though, I also hadn't worked in a year when I started at sbux and I didn't actually *have* a trainer, was kinda just let to figure a lot out on my own for the most part lol.

And not sure if by "first day" you mean on the floor, or it's your *actual* first day, in which case you'll probably only be doing the online training (maybe even for a few days). But when you hit the floor your gonna get fed a ton of information. The key is to not let that - mixed with the craziness of how busy your store is - overwhelm you.

You're most likely going to have to ask lots and of questions and THAT IS OK. Everyone you work with was a green bean at one point so don't feel shy/awkward/embarrassed/ashamed to ask questions. I can't stress this enough. I have a team mate who started 4 days before me and he's super shy so he wasn't asking questions when he first started. Now we're both 2 months in and all he really does besides ring people up is slowly wipe down counters and sweep. Granted, he's new at learning bar, but there's always tons of stuff that needs to be done, and he's either not sure what that stuff is on any given day or he doesn't know how to do it, so he kinda just stands there, continually wiping down counters and leaves everything else for everyone else since he didn't ask any questions in the beginning he's too embarrassed that he doesn't know how or what to do now that we're 2 mos in.

So just remember, ask questions and don't stress yourself out too much.

And also, try to have fun! It creates an awesome environment for you and your teammates and the customers definitely pick up on that and enjoy it as well!

Definitely one of the biggest things is to never assume, always ask questions if you are unsure. And when you get stressed out, (it's part of the job), remember that at the end of the day you will home. As a trainee just put in your maximum effort and always use downtime on the floor to practice putting drinks in or beverage sequencing. You'll probably learn most things from doing them rather than reading. Good luck!

Honestly it depends on who your trainer is. My trainer happened to be a old friend from middle school and she was very nice about everything and informative so I learned fast. I’ve heard of other people who were not trained well though (there’s one coworker who has been working here over two years and still doesn’t know how to make drinks because she was trained horribly). My advice to you would be to ask a lot of questions, make drinks over and over again until you’ve gotten it all down, study the recipes, and don’t panic. If you start to feel anxious ask your manager if you can take a little breather. 🙂