My store doesn't take names at the drive thru lol

You take names for drive? We always say “thanks for choosing our sbux, or hi this is ___ what can i get started for ya today” etc

Shift Supervisor here, your normal spiel sounds perfectly fine to me. The “it’s a great day at Starbucks” part, even if entirely false, is a cute catchphrase and that would make people smile in the drive thru. My store has been trying to implement taking names in dt, and almost nobody does lol. A lot of our customers just respond with “....but why? I’m in the drive thru?” or “if I wanted to give you my name I’d come inside” so we don’t really ask anymore cause most people are annoyed or confused by it. But, even my old store manager said “can I get your name for your order?” when she was on dt so I don’t think it’s wrong. Honestly your store’s customer connection score may be a little low right now and your manager is trying to find anything at all to raise that score.

Yup... we are required to take them. One shift I had forgotten for a couple of cars and my dm happened to come through. She was not very happy that I didn’t take her name. In my defence she was talking to someone through her cars speakers so I couldn’t even hear her order clearly so I didn’t want to inconvenience her more with the name thing. But yeah now we can’t even ask for names in a normal manor 🙃.

I don't like telling people my real name. It makes me uncomfortable, so if I'm forced to do this...do I make a fake name?

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In both districts I have worked in for the last 6 years they have wanted us to get names. At the end I just ask for a name for the order. Things change so frequently at Starbucks your manager prob will prob say something different in a few weeks .

My store was doing DT names for a hot minute. Then we got a new boss 😹

Sometimes I start off by asking who I’m speaking to or saying, “Hi, this is Pulltab, who’s this?” Other times at the end of the order after I read it back I just say, “what’s your name?” And then say, “ok, Joe, your total is blah blah blah”.

For me I think it’s just about shaking it up so you don’t start sounding like a robot.

Our store does that “what’s your name” thing and almost everyone I’ve talked to that has gone through my drive thru said they get creeped out by it

We actually received several phone calls from people complaining that it’s invasive and unnecessary. Also, it makes us look like we are unorganized and can’t keep track of orders without names, so we stopped. Thank god. Most awkward I’ve ever felt in my life

I just say “Hi thanks for choosing Starbucks! What can we get started for you?” Or if I’m trying to stall them to give whoever is on window more time, I say “Hi thanks for choosing Starbucks! How are you doing today?” And then they usually ask back and then I go into the “what can we get started for you?”

Don't we have enough to worry about if we're solo DT anyway?

Unless you have two order boxes that merge into one lane (Chick-fil-A, McDonald's) this makes no sense whatsoever.

What abt “what’s your name?” Idk