Starbucks Baristas: The daily grind
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Today was one of those days..... (self.starbucksbaristas)
submitted by hayyy188
So today I had a man yell at me because I heard him wrong on the drinks he wanted and he couldn’t get them. He wanted refills on drinks but he hasn’t been in the store he literally just walked in. He told me he was having a bad day, but man you don’t need to take it out on me I’m just trying to do my job. He stormed out of the store because my shift told him he can’t get his refills. ANNND today our DISTRICT manager was at the store and saw he was upset and sent my manager out there... I literally felt like shit. Everything I did today made me felt like shit after that incident... but I talked to a shift because she was helping me with the guy and said I did protocol. I’m still like a month new and I feel like crap and thinks my manager hates me. (I know she doesn’t, but I overthink situations) I also would like to say I felt like I handled the situation good for being new, but how he reacted I wasn’t expecting it
Alefur 4 points 3y ago
I don't think you did anything wrong in that situation, customers will be like that sometimes and it really kills the mood of the entire shift for you, but hopefully it won't happen again anytime soon. The customers don't seem to realize that what they do does effect us, I really hope that you don't have to go through that again, so far I haven't had anyone tell at me since my first month in drive thru, so it isn't that common(for us, at least)
hayyy188 [OP] 1 points 3y ago
Thank you this helped me! People literally have no care for our feeling and expect us to deal with the attitude. Reading this calmed me down because I was freaking out if my manager is going to fire me because of that 😅
potterlyfe 3 points 3y ago
I’m sorry you had to deal with this. It’s probably my biggest pet peeve with Starbucks. Giving us policies and then telling us to disregard them if the customer is upset. I’m sure your manager probably ‘made the moment right’ but it’s a shitty position for the company to put us in.
nahhhhnottoday 1 points 3y ago
Hey. I have anxiety. I get you.
Doing protocol feels bad.
But what you did was right!
A mad customer doesn’t mean you did it wrong...
don’t beat yourself up.
You did the correct thing.
A disruptive incident is not a key to whether you’re doing a good job.
You did amazingly well.
Deep breath, you’re still employed and no one thinks bad of you 😉
On the plus side maybe he won’t come back?
Doing protocol feels bad.
But what you did was right!
A mad customer doesn’t mean you did it wrong...
don’t beat yourself up.
You did the correct thing.
A disruptive incident is not a key to whether you’re doing a good job.
You did amazingly well.
Deep breath, you’re still employed and no one thinks bad of you 😉
On the plus side maybe he won’t come back?
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