Hi this is my first post here. I’m on my fourth week of being a barista and I really enjoy it for the most part but one customer in particular is making me dread going into work. I’m used to rude customers both at Starbucks and at my old job but it’s something else when someone just hurls insults at you and calls you stupid and laughs at how stupid you are every time they come in. My coworkers tell me I’m doing well at my job so far and I feel like I am too but I know I need to work on being less slow and it’s my slowness that upsets this lady. She orders very complicated drinks each time and I’m able to put her order in correctly but it’s not fast enough for her and I don’t always put everything in the order she says but it’s still what she wants. For example, last time she came in she ordered a tall latte with nonfat milk and several pumps of cinnamon dolce and peppermint and sugar free vanilla so I put it in but it wasn’t quite fast enough for her liking or in the exact order she said so she went off “OMG YOU HAVE NO IDEA WHAT YOU’RE DOING! HOW DO YOU NOT KNOW HOW TO DO YOUR JOB?! THIS IS SO STUPID I WANT SOMEONE ELSE” then she just continued hurling insults at me which i mostly tuned out as I put her order through. It sounds stupid but I usually come close to crying every time after she comes in. I’m not very good at standing up for myself. I know I’m really incompetent and I know it’s my fault she’s mad. Last time she came in my supervisor caught wind of what she was saying to me and said something about talking to her (apparently she’s aggressive towards everyone but I’m the first one she’s called stupid) but I feel like that will just make her more angry. I don’t know if I’m cut out for this job if I keep getting upset over one person but I still want to keep my job. I don’t know what to do.