Hi everyone! I am a fairly new partner, I have been working at Starbucks for about five months now! To get straight to the point, my store's manager left shortly after my arrival and a new manager came in (we'll call her Sarah). Sarah has a superority complex and is basically on a power trip, ex. thinks she is above the rules, thinks she can talk down on partners and make up rules. This last week working with her has been a living hell for all of us. Here are some of the incidents Sarah has been involved in:

- Sarah did not order large hot lids and we could not serve grande or venti drinks, unless split into two tall cups, led to MANY angry customers and would not have even happened if she had done her job correctly.

- Does not wear an apron, headset, or nametag to work ever, showed up today in an all white outfit and said she couldn't help the other baristas and I during peak because she didn't want to get her outfit dirty (I walked in the back later and she was eating Portillos and on Facetime).

- Sarah believes the back room/office is HERS and throws away other partners belongings like personal cups, candy, etc. A few days ago, we got into a small altercation about the back room, and I respectfully said something like 'The back room is actually for all partners, we all share it' and she told me 'Let's get one thing straight - this is MY office and I only share it with you all because you are partners.' Although in the handbook it says the back room is for everyone. It is not her private office. When I mentioned it being in the handbook, she threatened to write me up for being disrespectful.

- Insists everyone call her 'Miss Sarah'. Says she has struggled in the business world as a minority and has earned the title 'Miss', although every single person at the store except her is on a first name basis. When called 'Sarah', she reprimands people.

- Always has her Airpods in, no uniform as I mentioned before, walks around the store in regular clothes greeting customers who have no idea who she is. Also sits in the cafe area on her laptop in regular clothes and welcomes customers in (they always look kind of confused or weirded out because she has no uniform).

- About two weeks ago, after closing, one of our shifts had to call the police because there was a sitution (Basically some people banging on our window, trying to get into the store, yelling, parked their cars next to my coworkers' cars, we think they might have been trying to rob us but weren't really sure). The shift texted Sarah to tell her what had happened, how they had had to close half an hour late, the police had escorted them to their cars, everybody was shook up, and Sarah responded with 'Ok'. Everyone was surprised that she didn't ask any questions, ask how anybody was doing or if everyone was okay, or even seemed concerned at all.

- Made a rude comment to me today while I was speaking with a customer on drive - 'This is not a photo shoot, get your hands off your hips' - because I was standing with my hands on my hips. I stayed two extra hours because we were struggling and she just made a dig at me for the way I was standing. I felt embarassed and uncomfortable because I stand like that a lot and was not trying to offend anyone.

I feel like I can't stand up for myself because she will threaten to write me up. I have never been one to be able to sit down, keep my mouth shut, and take it when someone in a position of power is abusing their power, being irrational, or just aggressive like her. It's gettin harder and harder every shift I have with her to keep acting unbothered, I'll admit I have slipped up a few times and rolled my eyes or had a slight tone of voice which I regret because I don't want to be in the wrong. This is one of the biggest tests of self control for me ever haha. One of my coworkers has already decided to transfer to a different Starbucks because of Sarah and I'm considering doing the same thing, which would be disappointing to me because I absolutely love my coworkers, customers, and job but Sarah is making it very difficult to enjoy working anymore.

All of my coworkers an I are on the same page about Sarah, we want to speak to our district manager (I think that's what the title is called?) about it but we are nervous and not exactly sure how to go about it. If anyone has any tips or advice I would be very grateful because things have been extremely rough for all of us these past few weeks. Thank you in advance to anybody with advice!


TLDR; New boss is rude and causing many issues, coworkers and I need to figure out the best/most effective way to file a complaint to solve the problem.