Starbucks Baristas: The daily grind
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I need advice about PCC. (self.starbucksbaristas)
submitted by Ithaca_Alexandria
The short of it is my manager is trying to write me up and I don't know how responsible I am for the issue. Would this be a good time to call PCC?
The details:
Yesterday, my manager took me out to lunch to let me know that she needed to write me up for two instances of cash mishandling.
The first one is that she noticed that the floater/binder/accordion where we keep all the change for 100s and what not was left out of the safe. She assumed since I opened that day that I had left it out while I was doing the morning safe count. It didn't matter if a barista had touched and moved it, it was still out of the safe and my responsibility.
The second instance is that our ASM found about $300 in one of the lock boxes and assumed when I did tills that morning I had forgotten to pull it. Therefore, myself and the closer would be written up.
When I was resistant to the idea of forgetting both of these things, my manager looked farther into the $300. Come to find out that one of the baristas had most likely been putting their twenties in the wrong box. I also asked for the footage of the day that I left out the little binder of money.
I'm confused in how it is completely my fault and warrants a write up that I left the floater out. My manager came in that day before I left (I believe, but this was on the 13th of December), so shouldn't she be somewhat at fault as well for not seeing the binder? I would like someone in my corner if I want to contest this, but I won't know until they return the footage to my manager.
I'm not signing the write up until I get the footage as well, where should I go from here?
The details:
Yesterday, my manager took me out to lunch to let me know that she needed to write me up for two instances of cash mishandling.
The first one is that she noticed that the floater/binder/accordion where we keep all the change for 100s and what not was left out of the safe. She assumed since I opened that day that I had left it out while I was doing the morning safe count. It didn't matter if a barista had touched and moved it, it was still out of the safe and my responsibility.
The second instance is that our ASM found about $300 in one of the lock boxes and assumed when I did tills that morning I had forgotten to pull it. Therefore, myself and the closer would be written up.
When I was resistant to the idea of forgetting both of these things, my manager looked farther into the $300. Come to find out that one of the baristas had most likely been putting their twenties in the wrong box. I also asked for the footage of the day that I left out the little binder of money.
I'm confused in how it is completely my fault and warrants a write up that I left the floater out. My manager came in that day before I left (I believe, but this was on the 13th of December), so shouldn't she be somewhat at fault as well for not seeing the binder? I would like someone in my corner if I want to contest this, but I won't know until they return the footage to my manager.
I'm not signing the write up until I get the footage as well, where should I go from here?
Em1389 7 points 3y ago
Were you the physical key holder at the time these happened?
Edit to add: basically if you were the key holder for the first one. Then that should be a write up. Technically by standard, the accordian should never be left out of the safe, nor should a barista ever have access to touch it and whoever is the key holder is responsible if anything happens to the sage or money.
The second one though in my opinion would be on the closer since they should be checking all drop boxes and making sure they are unlocked, open and empty at the end of the night before they finalize the deposit.
Edit to add: basically if you were the key holder for the first one. Then that should be a write up. Technically by standard, the accordian should never be left out of the safe, nor should a barista ever have access to touch it and whoever is the key holder is responsible if anything happens to the sage or money.
The second one though in my opinion would be on the closer since they should be checking all drop boxes and making sure they are unlocked, open and empty at the end of the night before they finalize the deposit.
Ithaca_Alexandria [OP] 1 points 3y ago
Sadly, since this happened almost a month ago it's hard for me to remember if I turned the shift over to my manager when she arrived.
That's what I believed about the accordion as well and have treated it as such, so this is why I'm confused that this has even happened.
Sadly, the rule of making sure the registers and lock boxes are left open at night is not enforced by my ASM or SM. Though with my manager telling me she found it was a preclosing barista that put twenties in the wrong lockbox, it does push the blame onto the closer.
Thank you for this clarification as well!
That's what I believed about the accordion as well and have treated it as such, so this is why I'm confused that this has even happened.
Sadly, the rule of making sure the registers and lock boxes are left open at night is not enforced by my ASM or SM. Though with my manager telling me she found it was a preclosing barista that put twenties in the wrong lockbox, it does push the blame onto the closer.
Thank you for this clarification as well!
Em1389 1 points 3y ago
I hope it all gets figured out for you good luck!
canigetaventiuh 4 points 3y ago
If you are the keyholder, unfortunately those things are your responsibility and write ups are warranted. Being written up is fine though, don't take it too hard. As long as you're diligent it won't affect your job going forward.
METAXILLUS 1 points 3y ago
Yes you are responsible in the same way that if a barista spills a coffee on someone and they sue, the SSV on duty will be held accountable.
[deleted] 1 points 3y ago
[removed]
colonade17 1 points 3y ago
Some SMs are lazy. At my store there were some errors making change which resulted in the safe being over some days and under other days. Instead of trying to figure out who was responsible she just wrote up all the supervisors. The SM said it wasn't worth the cost of pulling the security camera footage to try to figure out who was responsible.
It's not right to get blame or punishment for something you didn't do, fight this, contact your DM or partner resources if your SM isn't handling this well.
It's not right to get blame or punishment for something you didn't do, fight this, contact your DM or partner resources if your SM isn't handling this well.
Ithaca_Alexandria [OP] 2 points 3y ago
My SM is being very understanding for once and has emailed our DM for the footage to make me feel more comfortable with the situation. She has already taken off the lock box situation after figuring out that it wasn't me that forgot it, but a barista putting it in the wrong box.
Now, it's a waiting game for the footage.
Now, it's a waiting game for the footage.
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