i feel like customers would be happier a lot of times if they could get their drink faster.
so i feel like i'm balancing management telling me to stand there and butter up the customer with sweet nothings, fighting against the customer's exasperation/unwillingness to chat, and leaving my coworkers to drown in orders.
so now i tell customer "hey we got your two frappucinos blending now, i'm gonna go finish them and be right back", that way they dont feel like i forgot about them. help my coworker. and management tells me to do better, and every time i say "oh oops i forgot, i'll do better next time"