CTcoreyCT 2 points 3y ago
Hey, you know what? That’s a great question. We should be striving to make the moment right for our Baristas equally to how we make the moment right for our Customers. Our Baristas are the backbone and rock of our Company, and the one piece that we couldn’t do without. We wouldn’t have Customers without the amazing talents of our Baristas.
With that said, I’m sorry your Store Manager had a lapse in upholding our mission and didn’t make that moment right for you. Rest assured that those Leaders do have a way of either developing in the right direction, or finding their way in a different. Know that we do care, and want more than ever for you to feel that...truly. Like I said, we couldn’t do it without you, and we really wouldn’t want to. Whether you’re still with the company or not, I appreciate that feedback, and the opportunity to discuss the opportunities that we still have to overcome. :)