*two tiered issue I need advice for:
-how to shut down unwanted hugs
-how to undo the long term habit of customer expecting free coffee

This retired man has been coming to my particular SB location (he says) for over 7+ years, collecting the expired pasteries/RTDE to donate to a homeless shelter in town. He expects free coffee and tea each time he comes in. I’m not sure how this expectation was initiated (we’ve filtered through a few managers and he’s been coming to the store since before my time). First he offers if he can take our garbage out / if we need anything: do we want pizza? Can he buy me a bag of Starbucks brand chips? Then launches into “can I just have a coffee / can I have my chai to go?”(wants 2-3 bags) He’ll ask 2 different baristas because I believe he knows he’s asking for too much. The occasionally scrunched look on his face / change in tone of voice tells me this.

He is never charged for the drip coffee + tea bags on the principle that he’s never been charged for it.. also significant in my mind: every time he comes in he offers “gifts” (imo bribes) ranging from mints to pizza to bootleg dvds.. Random shit that he definitely regifts or picks up from his car floor. For the holidays he brings in bottles of wine and chocolate and this year a box set of English muffins (wtf) that are basically given in a way that can’t be denied (I always say no to him w his other nonholiday offers - I hate feeling indebted to someone which I think is the dynamic he’s trying to create of reciprocal gift giving). His overly friendly behavior feels shady and largely manipulative.. like his motivation is to be viewed in a generous light and to create a sense of friendship.

More recently he’s been giving me and other female baristas hugs and longer than a peck cheek kisses. He also touches my arm and gets close when talking. I don’t like being touched by ANY customers while working (even touching hands while exchanging $ on register makes me uncomfortable, esp w older men - our location has a number of creeps). I don’t have this hugging problem with anyone but him. He basically launches himself into a hug and before it’s too late I’m on the receiving end of a hug.. I HATE this. The last time it happened I pulled my head away from him but he made up for the distance by moving in to kiss me on the cheek anyway. Disgusting. In the past I’ve non reciprocated a hug and have said “oh, no...” and yet I’m being hugged by him. Then I get annoyed with myself that I haven’t backed away or made an outright statement to me, like no hugs! Or I’m sick.. He’s always smiling and acting friendly - as if there’s no other option for us than to reciprocate his friendliness..

I’ve turned down his request ONCE for his presumed free coffee by lying and saying our manager has been looking at the cameras and we’re not allowed to give away free product. He backed away from the register and was like ooooh ooooh ok, now just asks other baristas for his hand out.

I’ve talked to my coworkers and manager (some fall for his syrupy sweetness and like him.. many do not, but all still give him drinks just to move him along) everyone basically just feels awkward about the encounter of denying him or doesn’t see it as a big deal.. Does this happen at anyone else’s stores? I don’t want to get my coworkers in trouble but I do want to discourage him from feeling so entitled. Because he’s donating the food he feels like he should get something out of it.. He’s mentioned to one of the shifts that he’s doing this to get good karma and go to heaven. Additional context: he’s Indian and an admittedly recovered alcoholic.