From my experience, people understand standards and routines if you can help them know the reasons behind them.
I'm a shift at my store, and I often follow up new green beans with explanations as to why we have certain standards.

I have this cheat sheet I share with new baristas because a lot of times bar is the main struggle :) https://docs.google.com/spreadsheets/d/1WgIF52YRbAwIcUXdJT1paxXjs_pyeNX5WGx2j_j8DBA

Get to know them as best you can! Though you don’t have to be best friends, if you build that good chemistry early, you can coach them without being worried about them being a Butt 😂.

Also, always follow standard!!

For me I love making a cheat sheet for my trainees cuz there is NO way they’re going to get all the informational Starbucks makes you throw at them

learn with them! remember what it’s like to be trained and try to understand what made your trainer make sense to you! everyone learns differently, so when we teach we must adapt. be flexible! always be ready for questions and some confusion. people may learn quickly, but they may not learn flawlessly. and when they don’t learn quickly, be open to taking more time. be patient! when someone does ask you some stuff, be open to saying that you don’t know. sometimes saying you don’t know leads to better and more questions!

What helps me train is to always ask my trainee how they learn best- are they hands on or more more visual? Try not to overwhelm them with too much information at first and make sure they really understand the basics. Above all else, you have to be extremely patient (be ok with repeating things over and over until they finally remember on their own) and remember that they’re more nervous than you are haha!

oh, i love being a trainer!!! there is nothing more rewarding than watching someone’s progress. as someone else mentioned- PATIENCE! it is hard to get back into the mindset of not knowing a damn thing about starbucks, but i try as best i can to completely forget everything i know and explain things as if, well, someone is learning them for the first time. they WILL get it, i promise. when mistakes happen, tell them funny stories about your own training mistakes, i’m sure we all have some. introduce them to other partners at the store, and encourage them to chime in with any help they can offer (but quickly remind them that they are not training, just adding things here and there). a really big one is enforcing policy and rules!!! it may seem stupid to partners who are sane, but my last trainee was a train wreck and a half and taught me a lot about what to enforce. things like not having your phone on the floor, being ready with apron on when you clock in (ie not clocking in then checking your phone, lollygagging, etc), and *i can’t believe i have to mention this to new trainees* if you’re running late and the time clock is down, you write whatever time you GOT THERE in the book, not when you were supposed to start (TIME THEFT!!!). i could go on for days. i just finished training a green bean i had to send to another store and i’m ngl i cried a lil bit. pleeaaase pm me if you have any questions- i’m happy to help!!!

Hey I’m a certified barista trainer myself and the best advice I can give is patience!! Everybody is different some people catch on really fast and are amazing to train. Some people are slower but ask questions and are honest that they don’t know what they’re doing which is also good too. My now good friend that I trained had no idea what he was doing for a while and that’s okay because he was honest and let me know he wasn’t getting it and if I had to show him how to make a CM 10 more times that was fine because he ended up being a really great barista. On the other hand there are others who make it feel impossible. (I work in a tarbucks btw) I was training someone who had no sbux/food service experience that was actually training to be team lead (manager) of the tarbucks at another target and she always told me she didn’t have any questions and that she was totally good and didn’t need me to show her anything but if I asked her to show me how to make a drink she really had no idea. She didn’t want to listen to Starbucks standards and wanted to do things her own way sort of. I tried my best to work with her and she just was overwhelmed and honestly the job just wasn’t for her she just didn’t get any of it. Not sure what happened with her after she left our store but I don’t expect she will last very long. Overall my point is training can be really easy or really frustrating depending on who it is you’re training just remember to always be kind and open with them and let them know it’s always okay to ask questions because at the end of the day they’re there to make the customer satisfied and that’s the most important part of it all.

Good luck and following !

Encourage them to ask questions! Make sure they feel comfortable with you, and understand that it’s a learning experience for the both of you! Have fun :)

Make sure your trainee is comfortable asking questions. Don't let them nod and say they understand something, make sure they can actually demonstrate that they get it.

Keep it positive. Positive reinforcement is much more effective than negative reinforcement, and also helps create positive working environment for you and everyone else in the store.

The visual/kinisthetic/audio learning stuff from barista trainer training is mostly useless, and not well supported by academic studies. If you're doing well most of what you teach will engage multiple learning styles. i.e. Steaming milk well is a combination of learning the routine, mastering how to hold the steaming pitcher, and listening to the sounds it makes.

Give your SM an update at the end of each day training. If things are going very well or very poorly your SM may need to step in and make some adjustments.

Green bean here, I'm at 3 months next week.... My advice is to break up the number of drinks you teach in that shift. My trainer taught me every hot drink and cold drink in one 4 hour shift and my head was spinning and I was frustrated and eventually disengaged. I can't stress this enough.... It's so new and complicated.. don't forget that. Also, never ever start a sentence with... "You'll probably never need to know this/do this/see this, but....." That ensures the listener will tune out. Is it's truly something they will probably never need to know or do, don't clog up brain bandwidth with it.

Like other's said, take time to chat and get to know them... Make it fun and not all sharp business commands and procedures. People are more likely to come to work to see their friends than they are their co-workers.

Definitely explain why a rule or policy is in effect... (The health department does random checks on this.. etc...). That helps to know why via big picture and details.

Good luck! And have fun!

My boss never bar certified me and never wanted to so I certified myself