Starbucks Baristas: The daily grind
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Gift Card Scam? (self.starbucksbaristas)
submitted by dalydesserts
So I'm a SS and today when I was on shift this lady came up to the till to say that she was sent here by another store to fix her gift card. She said there should be 20 euro on it. I tried to check the balance and the card came up as inactivate, which basically means it wasn't swiped in the store. Or it wasn't done properly.
I tell her this and ask her if she has the receipt or any proof of purchase. She claims not to have any and states that she should have 20 euro on it and she bought it back in September for her daughter and her daughter loves Starbucks and she is now down 20 euro and what am I going to do about it. I mean she doesn't have any proof of purchase... at all... but wants me to put 20 on her card... shady. Plus they are Starbucks cards that we still have in store too. It's not like they are a limited edition card from September either.
She even asked if anyone higher up was working, but I was the highest working that day.
To summarise, people like demanding stuff with no proof that it's belongs to them.
I tell her this and ask her if she has the receipt or any proof of purchase. She claims not to have any and states that she should have 20 euro on it and she bought it back in September for her daughter and her daughter loves Starbucks and she is now down 20 euro and what am I going to do about it. I mean she doesn't have any proof of purchase... at all... but wants me to put 20 on her card... shady. Plus they are Starbucks cards that we still have in store too. It's not like they are a limited edition card from September either.
She even asked if anyone higher up was working, but I was the highest working that day.
To summarise, people like demanding stuff with no proof that it's belongs to them.
Jewicer 29 points 3y ago
I’m not sure why one Starbucks would send her to another for yall to fix the issue 🤔 Big red flag. She should’ve just said that she purchased it there, it would’ve seemed less shady lol
goldenlemongirl 19 points 3y ago
I worked at Starbucks in Florida with a bunch of tourists who tried pulling this. I tell them I can’t help and to call the phone number on the back. No free drinks, no new gift card, and Absolutely No recovery card. If there’s actually a glitch and it should have money, the support people would be able to help because they can (I’m assuming) check the gift card history.
Thegreatithy 14 points 3y ago
Yeah definitely a scam. I've had this before as well. They normally argue with me but I just hold firm and tell them to call the customer contact centre as we have no control over the cards once they are activated. It will mess with end of day sales and money if you just add money to their card with no actual cash changing hands.
strawburies 5 points 3y ago
I think in this situation I’d just let the lady know that she needs to call the customer service number on the back of the card. Let them handle it as they do lol
colonade17 3 points 3y ago
Most likely a scam, there's no reason I would ever send someone to another store for an inactive gift card. Even if it's not a scam the best thing you can do is direct them to customer service contact info (which is on the back of the gift card) so they can handle it. Without a receipt you can't do anything in store to fix an inactive gift card.
OfficialFolgers 3 points 3y ago
We had a lady demand we put two cards back on her app and I had to explain 3 times that I could not do anything because we HAD NOT CHARGED HER FOR ANYTHING but she insisted that we deleted her cards from her phone. Eventually I just told her there was nothing we could do for her and to go somewhere else.
czorra 2 points 3y ago
this old lady came in and said she had put $100 cash on her gift card and that it was returned to her the next day when she gave it as a present bc it was apparently inactive...she had no receipt and wanted the $100 back in cash...she was convinced someone had stolen her $100; I told her that no one would’ve stolen her money, especially since it’s hard to do anything in a tiny kiosk without everyone noticing. it’s crazy how it’s the exact same scam, but the lady had a whole in depth story; she even told me about how she got laid off and added all these extra details. who knows, maybe she was telling the truth, but the deposit would’ve been over $100 one day and my sm checked and nothing came up.
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