yesterday in drive thru, a lady orders 2 strawberry frappuccinos with bananas and extra whip cream like a normal customer would. she comes up to the window, we tel her the total, and she says “no it’s supposed to be free. i called 3 weeks ago saying how you guys made my drink wrong and gave me the wrong milk and my daughter almost had to go to the hospital. she can only have nonfat” 3 WEEKS AGO?!?
then she continues to argue with my supervisor for like 10 mins in drive saying how she’s not paying for anything. she demands her free drinks. my shift supervisor doesn’t budge and keeps prompting the lady to call customer service and they can help her, while her lame daughters are in the car just smiling looking all stupid.
drive thru line is now at a halt and building. 20 mins and she still doesn’t move because she demands her beverages. now that they are all practically melted down, whip cream looks crappy, my supervisor just hands her these nasty looking drinks to her so she can get the hell out. lol i hate customers like this.
people in the back heard her arguing and sided with us saying they’re sorry we have to deal with asshole broke custies like this lady. sad ass lady.