I’m a shift supervisor, and I just had a sit down with my SM about labor for this past week being over, and I’m so heated. It’s not anger at him at all, it’s anger at these ridiculous labor cuts. We had an unexpected busy weekend due to the weather (20-30 minute wait on drinks with a 3-4 man floor) and we’re *still* getting chewed out for using too many labor hours???? Aside from trying to make the most of the skeleton crew we had (which I get, usually around this time it slows down and this weekend was a fluke), the pressure we feel on the floor from customers who are understandably upset for waiting that long for a drink adds to the stress of also trying to keep labor in mind. And the fact that we have to *prove* we deserve more labor is baffling to me. I want these corporate heads that determine the labor to sit and go through peak with a skeleton crew and see how much they like getting chewed out for going over.

Don’t get me wrong, I can deal with high pressure environments (which Starbucks is, undoubtedly), but the fact that me and my crew are all killing ourselves stressing over our wait times being so high and subsequently disgruntled guests, while simultaneously having to worry about labor just makes me so irritated. This is an precise example of squeezing every ounce of labor they can get out of people that makes Starbucks such a stressful job. And I don’t blame partners who are at their wits end.