>And really, does it make you feel good to know that you made someone uncomfortable?

I guess we can ask that customer, let's see how she felt after she was reminded of the impact her actions have on another human being. I'm not saying what OP did was right persay, but at the same time sometimes people should get a wake up call that people in food service (or any customer service industry) have feelings and are impacted by their actions. Imagine if OP had some serious issues going on, and this woman was just the final straw that made her break. You never know what is going on in your customers lives, just like they don't know what's going on in yours. All we can ask is for equal respect, and I'm sure this woman will take a second and reflect before she speaks next time she is upset about a drink.

You may be perfectly fine all day, sitting there on your high horse unaffected by what people say, but not everyone is you. Not everyone is cut out for dealing with shit being thrown at them day after day after day, and it’s why a lot of people don’t stay long as well. It doesn’t make them weak or awful people for doing this and feeling this way, it makes them human. I can guarantee that if you had someone constantly putting you down every day of your life, almost 24/7 telling you that you will never be good enough, it would wear on you too. Some people don’t have the life you have, you don’t know what they deal with when they go home, or are at school. They may not have the same support systems you do. So yes, some of us HUMANS do get tired of the day in day our crap that we get put through. It is completely understandable for this sort of feeling, so don’t go bagging on people for being human.

You let customers like her win when you smile, apologize, try to make a customer connection yet get belittled & let them get away thinking treating some else like shit is going to solve their problems. We were running a 3 man nobody cared. A lot of us don’t care about our jobs at this point due to being under intense pressure while being underpaid.

Let me actually rephrase this & say if I made her uncomfortable there’s guilt there. in no way am I proud, feel entitled, feel like I’ve stood up for anyone, or made a difference. In the moment all I wanted was to see her reaction & see if she could empathize. I wasn’t expecting sympathy.

Aw I’m so glad you’re there to support your partners when they’re being yelled at by a customer, and you make them the bad person for it :,)