Starbucks Baristas: The daily grind
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I can’t believe how rude customers can be. (self.starbucksbaristas)
submitted by queenlechat
So today i came in at 4 am and was put on drive till literally 10 am. At like around 8:30 am this woman came through drive, was being very impatient and rude with my DTO person and when she came to the window, just because I didn’t remember her (mind you we’re a busy store and see lots of people and faces) she calls me A MINDLESS MONKEY, then drives off with her drink. I’m so done. Then with my shift lead a guy came in and cussed her out because we didn’t put enough Carmel on his drink. What are we to even say in those types of situations???? Like what am I supposed to say to being called a mindless monkey without being rude? Like I know we have to stay with the latte Moto but like If I’m being attacked what do I even do?
Theotar 28 points 3y ago
“I apologize for the inconvenience, and I would love to remake your beverage, but we all need to be respectful to one another.”
If they continue then say
“ Your actions are disrespectful, I gonna have to ask that you leave the store.”
Some bs like that usually works. Make sure the tone is genuine/not undermine them. Most the time I can turn around situations like this.
Good roll playing skills help a lot here.
If they continue then say
“ Your actions are disrespectful, I gonna have to ask that you leave the store.”
Some bs like that usually works. Make sure the tone is genuine/not undermine them. Most the time I can turn around situations like this.
Good roll playing skills help a lot here.
queenlechat [OP] 7 points 3y ago
But like... we didn’t mess up her drink lmao
queenlechat [OP] 6 points 3y ago
And the guy I was talking about is seperate from the first situation... which was handled by my shift lead like it said in the post....
Theotar 5 points 3y ago
Look up our Policy about being a no bullies/safe zone. Your free to explain to rude customers the rules and ask them to follow them. If not let them leave without a drink.
lizeken 6 points 3y ago
We used to have the best supervisor who would tell customers to scram if they even raised their voice at the baristas. “Ma’am, I don’t appreciate the tone that you’re using with this barista, so if you don’t change it, you have to leave now”
sbuxbarista88 4 points 3y ago
I am definitely that supervisor. I can’t stand too see baristas being disrespected... especially over dumb shit that they have no control over.
queenlechat [OP] 4 points 3y ago
Omg I love supervisors like that! I actually have one that was like hey next time she comes I will tell her she can no longer come here.
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