I say this to my partners all the time. "That's why I don't try to be nice" (obviously not meant literally and very sarcastic before yall attack) because you let someone get away with something now and next time they're yelling at an innocent barista or green bean for doing their job correctly. It's a vicious cycle. CONSISTENCY PEOPLE!

You’re absolutely right that partners need to consistently ring up customers correctly the first time to avoid these bad habits, BUT I blame the company for indulging these behaviors and giving literally no resources or authority to the baristas to enforce THEIR POLICIES!
Example(my story):
A long time customer orders a venti English breakfast with one tea bag expecting to pay the price of a tall. One day corporate sends a reminder to partners to ring up hot teas according to cup size not to tea bag quantity. Next day she comes in, orders how she normally does, I explain to her I can’t do that because we were just reminded to enforce this policy. Of course this old bitch flies off the handle! She FUCKING EMAILS CORPORATE and next day she brings me a printout of said email. CORPORATE CLAIMED OUR STORE MADE THAT FUCKING RULE UP!!! They totally threw me under the bus making me the villain.
I swore to myself I would never again try to defend this shithole company or its fucking policies ever again.

we have a lady who orders a short brewed coffee in a venti cup filled to the top with steamed half and half

if you try to charge her for a misto she goes goddamn ballistic

she eventually called our DM and raised enough hell that we have to just give it to her now

if I see her again I might have to go in the back room and scream

theres that and theres also the people who just get mad that customizations are extra and *swear* that everyone does it for free like nah we just don’t wanna have to argue with you over 50c when we can get you to shut up and leave for free ✨

Ring up* autocorrect ugh

Black tea lemonades with light lemonades at my store🙄🙄one lady always comes through drive thru and it seems like im always helping her and she gets upset bc they never charge her for the lemonade but what can i do?—sweetie, i also saw you last night and you put up the same fight. I dont care enough to let you get away with it.

There was one lady who would come into my old store and get a french press with 2 venti cups that had 7 pumps of WM each. The French press wasn't really an issue since she came in at night when we're didn't brew her blend of coffee shop it was better than a pour over. But if I rang Brett up the obvious way it was wrong because if you do it in a ridiculously convoluted back way it was cheaper.
If I was working when she came in I had to be the one to ring get up since green beans didn't even know how to ring up a French press and everyone else either didn't know or want top know how to do it her way.

It doesn't help that a lot of stores don't even seem to read those. I'd be a borrowed partner at another store during the dragon fruit shortage. We got a notice not to sell without the fruit unless the customer specifically asked for. (Basically don't suggest without since that's a refresher that actually does taste different) I'd go to other stores and they never heard of that and were offering it left and right. I saw that happen with a lot of different kinds of drinks when ingredients started running out too (looking at you ultra caramel)