Starbucks Baristas: The daily grind
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"PULL UP YOU [BETTER BE] READY" (self.starbucksbaristas)
submitted by spicypotatogurl
That's what my most chill shift supervisor says whenever someone pulls up to the drive-thru and says they're not quite ready yet lol.
Yeah so I was on drive-thru by myself all day yesterday and dealt with a few Karens. One in particular had a difficult order (I forgot what it was) and when I was trying to get her to specify she was snappy and rude. When she pulled up to my window she has her window rolled up and she's on the phone. I try to get her attention so I can take her payment but she holds up her finger to tell me to wait, which got me very annoyed because I'm doing drive-thru by myself with no support because we were short handed on the floor. I'm taking another order when I see her roll her window down and stick out her arm out, holding her credit card. So, naturally I made her wait. She seemed annoyed with me but whatever. I was just tired of dealing with crap from the 4 or 5 Karens I had to deal with yesterday. Plus, I had to basically support myself on warming.
On a separate occasion the same day, this lady pulls up and I tell her her total is $10 and change. She's like, "Why's it that much?? Isn't supposed to be Happy Hour today?" It was Wednesday, 2/5 . But she thought it was Thursday, 2/6.
She angrily points at her phone screen and says, "It says it's today." I pull out my phone and check to confirm the date, because now I'm doubting myself. I tell her, "No ma'am, it's tomorrow not today." And she shuts up and is like, "Oh. Okay."
Victory was mine. Hehe.
Yeah so I was on drive-thru by myself all day yesterday and dealt with a few Karens. One in particular had a difficult order (I forgot what it was) and when I was trying to get her to specify she was snappy and rude. When she pulled up to my window she has her window rolled up and she's on the phone. I try to get her attention so I can take her payment but she holds up her finger to tell me to wait, which got me very annoyed because I'm doing drive-thru by myself with no support because we were short handed on the floor. I'm taking another order when I see her roll her window down and stick out her arm out, holding her credit card. So, naturally I made her wait. She seemed annoyed with me but whatever. I was just tired of dealing with crap from the 4 or 5 Karens I had to deal with yesterday. Plus, I had to basically support myself on warming.
On a separate occasion the same day, this lady pulls up and I tell her her total is $10 and change. She's like, "Why's it that much?? Isn't supposed to be Happy Hour today?" It was Wednesday, 2/5 . But she thought it was Thursday, 2/6.
She angrily points at her phone screen and says, "It says it's today." I pull out my phone and check to confirm the date, because now I'm doubting myself. I tell her, "No ma'am, it's tomorrow not today." And she shuts up and is like, "Oh. Okay."
Victory was mine. Hehe.
MiniAussieMom82 7 points 3y ago
So... I’m on drive they bar a lot. When I hear a customer being excessively rude and snappy with my drive thru partner, they get decaf. And it’s not every time, but there are just certain things, like being super rude while ordering, that will make decaf a more likely possibility. I don’t tell my drive thru partners because I want them to have plausible deniability, but I’m like a mama bear. You don’t get to be rude to my fluffy little jelly beans!
spicypotatogurl [OP] 4 points 3y ago
Hehe nice, I like that. One of my partners who's been on drive-thru while I'm on DTO and she's told me before that she has decaf'd rude customers before lol.
I'm usually positioned on drive bar, DTO or customer support. Me personally, I have never decaf'd someone because I never thought to do it in the moment lol
I'm usually positioned on drive bar, DTO or customer support. Me personally, I have never decaf'd someone because I never thought to do it in the moment lol
MiniAussieMom82 5 points 3y ago
I’m vindictive when it comes to people being exceptionally rude to my partners. If I hear someone being rude to my POS and I’m on cafe bar, I’ll decaf them. I mean, not every time and it’s got to be pretty bad, but if you make one of my fluffy jelly beans sad, I’ll turn your espresso into depresso. And I’ll smile while I do it so you’ll never know.
spicypotatogurl [OP] 2 points 3y ago
Savageeeeee, I love it
MiniAussieMom82 4 points 3y ago
Girl, I am totally savage when I need to be. You just nailed like 95% of my personality. One of my coworkers said I was the “nicest bitch she’d ever met” and that was a scarily accurate description of me. But hey, that works for me.
InvertedPenis69 -7 points 3y ago
Why the fuck would you hold up the line just to make her wait? Take her money and give the order to her so she goes away.
[deleted] 7 points 3y ago
[removed]
InvertedPenis69 1 points 3y ago
> So, naturally I made her wait. She seemed annoyed with me but whatever.
She may have been frustrated, but I just don’t see how being petty like this helps. Like she is holding up the line that is stressing her out in the first place, pissing off a customer for something minor in my opinion, and seems to think she did the right thing here. My general rule of thumb is to deal with a customer that is annoying you right away rather than avoiding them because they will be out of your hair sooner. Obviously, I understand that some customers are simply just too out of control for this to work all the time, but this particular Karen isn’t out of control. Also, we have little information to go off of here. For all we know, that could have been a very important phone call, and Karen may have received upsetting news explaining why she was rude at the speaker. The least OP could have done is showed some kindness to hopefully brighten that customer’s day. Lastly, I admit I worded my original comment too harshly, and I do apologize for that, but my point still stands
She may have been frustrated, but I just don’t see how being petty like this helps. Like she is holding up the line that is stressing her out in the first place, pissing off a customer for something minor in my opinion, and seems to think she did the right thing here. My general rule of thumb is to deal with a customer that is annoying you right away rather than avoiding them because they will be out of your hair sooner. Obviously, I understand that some customers are simply just too out of control for this to work all the time, but this particular Karen isn’t out of control. Also, we have little information to go off of here. For all we know, that could have been a very important phone call, and Karen may have received upsetting news explaining why she was rude at the speaker. The least OP could have done is showed some kindness to hopefully brighten that customer’s day. Lastly, I admit I worded my original comment too harshly, and I do apologize for that, but my point still stands
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