I had a customer today who mobile ordered ONE DRINK during peak. That’s fine. But what isn’t fine is that we had someone training on cafe bar, who was frustrating our extremely talented barista on drive bar. The customer ended up waiting about four minutes in the drive thru (from speaker to window). I handed him his drink and instead of saying “thank you” he said “hey wanna make a deal?” I said “sure.” He says “mobile order is supposed to be fast right? This today was the opposite. So let’s make a deal that it’ll be fast next time, alright?” And I just have NOTHING to say to him. After maybe three long seconds I’m like “okay. Maybe try coming in next time? See you tomorrow.” And I close the window.

I really wish we could tell assholes like this to go fuck themselves.