Pour over machine broke

“Have you ever tried an americano?”

Pour Overs usually take about 5 or more minutes to make. Could I offer you an Americano instead? Otherwise our Pike is always hot and ready to pour!

omggg I use a Grinch quote for shit like this:

Then he got an idea. An awful idea. The Grinch had a wonderful, awful idea.

Honestly I just make it. Idc if people are waiting, not my fault. Just do your job to a good speed and if there are too many people waiting that’s on your leadership not you. Try to never stress about people waiting because in the end it’s not your fault

Dark pour over during happy hour rush? That sounds like a pike with adds shots?

This one guy asked me for a pour over with espresso beans in the middle of peak, while my manager was staring me down to make sure i did it right. I could hear my own heartbeat.

Not sure if this is standard but I’ve never been called out for it. I’ll do it but I’ll let the person know it’ll be more than 5min because there’s a long line. And I’ll clear out the line before starting it. Now if there’s someone getting a lot of food or the line is to the door, I’ll only grab a few more orders before starting the pour over. I’ve been lucky with a lot of regulars who understand pour overs and are patient when others order them too