We all have that one customer whose never happy. I've worked here since the beginning of December and had to pretty much train myself because our SM is kind of garbage. Hired outside of the company, you know the drill.

Anyways, this guy's always been a d*ck. He called once to complain that I ruined his day by giving him the wrong tea (it was the free drink cup for aJanuary) and that I wasn't "all there". I'd had a bad day and I'd only been there like 3 weeks. He has a history of being rude to all baristas.

Every time he comes in I work extra hard to make a connection w him. I'm an opener so I like to try and improve people's mornings! Yesterday it worked, I pointed out that I made sure he had room to fit the lid on his drink so that it wouldn't overflow and potentially burn him. That made him happy so he could complain about others who didn't do that.

No foam nonfat latte in his personal cup. Okay. I steam the milk, I pull the shots. I dump the shots in, I poor the milk. It's a skinny cup so a few bubbles collect on top. I overfill it slightly so I can scrape the bubbles off w the bar spoon and have a perfectly filled cup.

"that thing you're doing, scooping the foam, that's coffee, right?"

"excuse me?"

"by taking the foam you're giving me less coffee."

-blink blink- "It's just the milk sir, the coffee was at the bottom."

"well it's tinged brown so it's coffee you're giving me less coffee."

"excuse me?"

"ugh nevermind."

Guys, I couldn't respond to that. I had no answer. It's the most miniscule amount that I just pretended to be stupid. I just...... What?

What?

Why do some people just need to find something wrong?

I gave him his coffee with a smile, pointed out that there was the perfect amount in it, and he remembered that he liked me yesterday.

This guy needs help.