Starbucks Baristas: The daily grind
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Becoming a shift (self.starbucksbaristas)
submitted by [deleted]
[deleted]
Lilium816 7 points 3y ago
I'm certain there's probably a better way to say this but this is all I've got right now:
Your partners are no longer your friends. Your friends are your fellow SSV's and your SM. If you don't coach your partners as soon as you see them in a teachable moment, it'll just get worse from there. You *cannot* be afraid to do so.
Your partners are no longer your friends. Your friends are your fellow SSV's and your SM. If you don't coach your partners as soon as you see them in a teachable moment, it'll just get worse from there. You *cannot* be afraid to do so.
RRWARD 2 points 3y ago
I agree with the fact that you do have to now most definitely take advantage of the teachable moments with your partners wether it be a correction in their attitudes or just improving them as a better partner. But I most definitely feel like I still consider my partners my friends and i think they would say the same, the way I’ve lead as a Starbucks SSV is putting my partners first doing what you can when you can to make your partners enjoy their shifts really makes all the difference. When they know you want to help them, they will want to work hard for you. I have a wide variety of different leading styles at my store and I can tell you with my partners the micromanager and cut off of who you can and can’t be friends with just doesn’t work.
Overall find you’re leading style everyone’s is different, look at who you thought was the most badass SSV and take tips from them and just watch how they run a shift if you can. It can be overwhelming at first but push through and it’ll all ease out. Congrats on the promotion!
Overall find you’re leading style everyone’s is different, look at who you thought was the most badass SSV and take tips from them and just watch how they run a shift if you can. It can be overwhelming at first but push through and it’ll all ease out. Congrats on the promotion!
colonade17 2 points 3y ago
Coaching and consistency is key. Anytime you shrug at something done wrong you just lowered the standard to accept whatever they did wrong as the new standard. Same goes for coaching sideways to the other SSVs. Don't want rags on the counter then coach it every time you see it and coach the other SSVs to not tolerate it.
Make good choices about what to coach. Anything that impacts the customer experience or health code is big, but some things just don't matter, like the arrangement of pastries on the pastry cart. You may have a preferred arrangement but until you've solved all the bigger problems in your store this isn't worth the effort.
Delegate. Your instincts may be telling you to jump in and help, but more often the best choice is flex a barista in to help while you do something else.
Make sure you're in a position to see as much as possible, this means you'll be spending much less time on bar, and more on CS and support roles.
The main downside is that you lose flexibility in your schedule because only another SSV can cover most of your shifts.
Make good choices about what to coach. Anything that impacts the customer experience or health code is big, but some things just don't matter, like the arrangement of pastries on the pastry cart. You may have a preferred arrangement but until you've solved all the bigger problems in your store this isn't worth the effort.
Delegate. Your instincts may be telling you to jump in and help, but more often the best choice is flex a barista in to help while you do something else.
Make sure you're in a position to see as much as possible, this means you'll be spending much less time on bar, and more on CS and support roles.
The main downside is that you lose flexibility in your schedule because only another SSV can cover most of your shifts.
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