So we have this customer named Billy (3 shots, 4 pumps white mocha, light cream, venti ice cup) who comes through our drive like every day right. He’s not much for talking like at all and is not really an asshole, but he’s kind of a jerk if you know what I mean.
I’m usually always stuck in drive for whatever reason and on this particular day we are pretty slow in drive because it’s like the tail end of peak, someone ordered a venti pour over, and a whole bunch of other mess is going on while I’m running around like a chicken with its head cut off cause I’m not only DTO/DTR, I’m getting food left and right, and also trying to help with cold bar drinks
When Billy gets to the window, I kid you not, this man literally asks “so since I waited so long don’t I get my order free? It’s been like 15 minutes” and I’m just taken aback cause I haven’t even said hello to him yet, and I go “ummm... nooo? no, I don’t think that’s something we do?” Cause I’ve never given an entire order away for free like that. He then proceeds to tell me “well do you know how long I’ve been waiting in line? 30 minutes.” And at this point I look at our TIMERS and it had literally just hit 9 minutes on his time (nothing to be proud of in the least, but bro this man is just trying to play me) and I legit look him in the eye and go “no sir you have not been in like for 30 minutes. We have a timer.” And that was literally the end of the convo and I sent him on his merry way
PS I would have 100% given him a recovery card, but because he tried to pull a fast one on me I 100% did not