we had an opener call out and then someone call out at 7 so the only people that came in for peak were the two openers, me at 6, and a partner at 7:30-8 (I’m not sure I never got a chance to check the time I was too busy lmaoo). Not anyone’s fault, and everyone who was there crushed it but it made the customers so feral 😭😭here are some favorites:
-man was pissed we were out of dark roast at the moment. Homie must have thought he was on a sitcom cus he mutters to absolutely no one, “Starbucks is ridiculous”. sir. wait til you find out where u are rn. it’s gonna blow your mind.

-woman calls the store at about 6:30-7. At this point it’s just me and the 2 openers, right, so I have to take her call while in the middle of running front bar. Which is good because all she does for about three uninterrupted minutes is complain that her pink drink was not exactly with half base and half milk. I offered to put her on with our SM. She said no. She said “I’m gonna come in later today and you’re gonna remake my drink,” Great! So what’s her name? I don’t know! She refused to tell me! All I do know is that she did indeed come in later, complain specifically to two people, refuse a remake and get a refund instead, and then leave, only to call the store literally in tears half an hour later because her refund hadn’t gone through. Lady was 50-60. What.

-man in drive snaps at a partner that “being down two people is apparently no excuse for being slow”. I cannot emphasize this enough when I say it: ok boomer. Middle aged office job men are really a whole different breed.

All in one morning. I love awful customer stories do y’all have any good ones??