didn’t happen to me but to a coworker, our printer broke today and we had to shut down our drive through but a woman decided to go around the car we had blocking it and pulled up to the window pissed off, my coworker politely explained the situation and apologized for the inconvenience, and the woman said “thanks for your politeness bitch, i’m calling corporate.”

A lady with some mental issues was swirling her fingers in the foam of her latte at handoff - I asked if she wanted no foam and she looked up at me and said she didn't like the artwork and continued to swipe away the onion I had designed. Like, alright.

A woman ordered a mocha with “light milk” and 9 pumps of raspberry so my order taker asked “would you like the caffe mocha drink, made with espresso and milk, or would you like an iced coffee with mocha flavor and light milk?” She confirms she wants the mocha.

Gets to the window, says “I have stars to pay for that” scan her card, she has like 58 stars. Confirm with her that she wants to use 25 stars for the raspberry and put the rest on her Starbucks card. No, she demands, the whole drink should be free. That’s how the stars work. Explain that her drink “costs” 150 stars. No, I’m wrong. It’s 50, she insists.

Finally give up and RNR her because I’m not shitting on my own DT times to accommodate this woman. Tell her the drink is on us today, hand it to her, and she has *the nerve* to say “next time, maybe you’ll get it right.”

The audacity, I swear.

Guy orders a cold brew black, so it comes down the end and he becomes outraged that it was cold and he “wanted it hot.” And “how was i supposed to know it would be cold?? You never said that!” A fellow ssv with NO chill tells him “sir. It’s called *cold* brew. We brew it cold.” He was so mad it was hilarious, everyone else was looking at him like he deserved: confusion and disapproval.

a woman last thursday (you know where this is going) pulled up to the drive thru and ordered two venti iced white mochas. okay, sure, pull up to the window. she gets to the window, i tell her her total and she says “i want it on happy hour.” i said “oh i’m sorry but there is no happy hour today.” “it’s thursday, isn’t it?” “yes, but there’s no happy hour today. you’ll get a notification from your app if there is one.” “i don’t have the app.” “you might want to download it! the happy hour discount applies to people with the app only and it tells you when there’s a happy hour.” “but today is thursday.” i was getting kind of annoyed but kept my cool and said “i do apologize for the confusion. what can i do to help you out today?” she said “you can give me the happy hour discount.” i apologized again and said “unfortunately i can’t. the system doesn’t show the happy hour button unless it’s happy hour” (yes i know i can discount but this happens so much that i can’t do it for everyone) she looked me dead in the eyes and said “you’re kind of worthless, aren’t you honey? does your mom know you’re a bitch at work?” i shut the window and told my store manager to deal with her lol.

I have two- I've was a lady who screamed at me for about ten minutes because our desserts apparently don't have enough frosting on them and that was MY fault somehow! And today a customer after screaming at me and I offered to get some else to try to help her she sighed and was like "I don't want to argue!" Like your tone and words say differently but okay🤷‍♀️😅

I had a woman come in yesterday in the last thirty minutes of my shift in an absolute rage demanding to speak to a manager about her order. So I (not a manager) offer to remake it for her. I start to remake it and she scrutinized every thing I did.
“Did you put the syrup in it?”
“Is that soy?”
“I said no foam,” as I’m in the middle of steaming and pulling shots.

I can’t convey her tone, but just imagine a Karen at her worst. She then starts to lean over and around my bar to watch what I’m doing and in the politest way I could manage (I was in an internal RAGE at this point) I say “ma’am I can assure you I know how to do my job.”

Probably shouldn’t have said it but it got her to shut up and leave me alone while I finished her drink at least. She was so rude and disrespectful. I’m so happy that was the end of my shift, at least.

Happened to me today. So I call a lot of customers “hun” and “dear” just as a way to kinda make them feel like they’re more than just customer. I’m definitely very gay, I have a high voice and I look like a twink so in no way should it kinda come across as flirty or rude. Lady today in drive was like, “don’t call me hun. I’m not your hun.” Had a good five minute cry and then laughed about it.

Had a semi-regular come in and get a venti iced peach green tea lemonade in a personal cup. pretty standard. She comes back like two minutes later for a refill, so I do what I'm supposed to do: A venti iced tea refill, click add green tea, lemonade, and peach. Of course, peach is an 80 cents charge. She sees the total is like a dollar something and goes "you're doing the refill?" and i say of course ma'am. I tell her the total is 1.42 and she goes "NO. a refill is FIFTY FIVE CENTS" and I'm like "I understand but I have to charge for the peach, it's not free" and she goes "fine, do whatever you have to do to make it fifty five cents" and I KNOW she wants me to make the peach free but I'm not going to cave. So I tell her "Ok, well it's just going to be a green tea lemonade, no peach" and she scoffs and says fine and stomps off after paying her 55 cents. Don't know what happened after that, but I sure as hell didn't feel like caving to her demands.

Ok guys maybe mine wasn’t so bad

dude came in with a barista pick coupon for a grande nitro, ordered a latte with like 3 add shots, soy milk, and hazelnut, and got mad when his coupon didn't work. he read the fine print and said he was entitled to his drink and yelled at me until i almost started crying and my shift caved and gave him his drink. asshole stayed almost until close and gave me a panic attack lol