Starbucks Baristas: The daily grind
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Pour over refills (self.starbucksbaristas)
submitted by echowolf9
Today a lady got upset because we wouldn’t do a pour over refill. I told her that pour overs weren’t available as a refill but I could give her pike. She told me that she only wanted a pour over because we’re supposed to have 2 coffees brewed and we only have pike. I explained that the company tells us to stop brewing dark and blonde at 10 am.
Does anyone give pour over refills? Was I being too strict?
Does anyone give pour over refills? Was I being too strict?
the_lady_flame 16 points 3y ago
my store does pourovers as refills! not sure what official policy is on that one though
echowolf9 [OP] 4 points 3y ago
I remember reading that we weren’t supposed to do it
siriushendrix 1 points 3y ago
We’re not. My manager is very strict on refill policies.
coffeeslinger2000 0 points 3y ago
My take is why should someone be denied of a benefit that comes with being a rewards member (so something that they’re entitled to) just because we don’t have the coffee that they like on?
vleramaririllia 10 points 3y ago
We only do pour over refills for the regulars who are nice about it, we aren’t usually supposed to though
darkwolf523 0 points 3y ago
Really? Pour over coffees isn’t a refill thing?
echowolf9 [OP] 4 points 3y ago
I mean it’s more labor intensive than a regular coffee. I spoke to my manager and he said not to give pour overs as refill.
Plus if the company wanted us to do pour over refills wouldn’t there be a button for it.
Plus if the company wanted us to do pour over refills wouldn’t there be a button for it.
darkwolf523 2 points 3y ago
Also true. But I would have through it would just be a hot coffee refill but I guess not. You learn something new everyday
Firelord_Iroh 1 points 3y ago
It’s times like this I am glad I do not work in the food industry. Customers seem to reee extra hard about food. Much more than any other product.
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