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Starbucks Baristas: The daily grind

Full History - 2020 - 03 - 06 - ID#fedzqq
212
Goodbye Starbucks (My final rant) (self.starbucksbaristas)
submitted by jooliahgooliah
I’m putting in my notice today before work.

When I first started working here around August, I loved it. It seemed so organized compared to my last job (cosmetologist working at a terribly run salon), though it was a huge cut in pay, it was worth the decrease in stress I felt in the workplace. Not anymore. The past month-two months, I’ve been at my max. I can’t seem to avoid having panic attacks, before and during my shift. Our customers are the biggest assholes I’ve ever dealt with, and I’ve worked every type of retail job you can imagine. The fact that we only have two people on the shift at all times is utterly ridiculous! They expect you to keep up with “customer connections” plus 1000 other things that should be split between three more people than you have. How the fuck am I supposed to stock, make drinks, talk to customers that *clearly* don’t want to be acknowledged or bothered, clean the lobby, front slide, take out the trash (we’re inside of a mall, it’s a five minute walk to the dumpster), do the dishes, and be 100% okay. Then I get reminded that our SM has “1000 other applications that would KILL to have our job”. What a joke. This company is a JOKE.

I had a miscarriage last week, I decided not to make a big deal about it, my husband and I took it as a sign that we weren’t ready for a baby anyway. I didn’t tell anyone at work and went in at my normal time. My shift lead of the day was in a really weird mood, come to find out they are transferring to a different store due to some drama happening in our store. They seemed really short and kept pushing rules they normally don’t make a big deal about. Our old SM was in the store at the time and was “spying” on us and at the same time waiting for this shift lead to get off work so they could hangout. I was drowning in drinks and my shift lead was talking to this SM while watching me struggle. Then they (SL) came up to me on bar and asked me “perk up”, “step it up a few notches” and to “at least put a smile on”. I was dumbfounded. I have never in my life heard such a statement. I’m usually a very happy person at work. I try to leave everything at home and this was just one of those things I couldn’t shake. I wasn’t in a bad mood, I wasn’t moping, I wasn’t frowning. I thought my expression was pretty neutral. It set me over the edge. I had to hold back tears and try to smile, while thinking about the unborn child I just lost the day before. But our guests drinks are more important than anything, clearly.

Sorry about the format I’m on mobile and also not in the best of moods while writing this. I just need someone to relate with me on this. Please tell me this isn’t normal.
sunbuttered 69 points 3y ago
My condolences to you on your loss. Wishing you peace and above all, good luck moving forward. My last day is Sunday 🙏 and I couldn't be happier with leaving. Your humanity comes before their profits. ♥️
jooliahgooliah [OP] 13 points 3y ago
Thank you so much for your kindness and I wish you luck on your next venture 💖
doomdesire23 49 points 3y ago
Honestly Congratulations on having the courage for knowing when to call it. Fuck this company and their impossible expectations, putting the customer’s third place before our second place. PAY ME A LIVING WAGE AND I’LL HAVE A REASON TO SMILE. I’ll be following you out shortly. Good luck✌️❤️
jooliahgooliah [OP] 6 points 3y ago
Thank you for the encouragement, I wish you the best of luck on your next venture 💖
honeyjasminetea 26 points 3y ago
I cannot stand getting on my partners about smiling. I cannot stand the current state of my mental health. Its not healthy to fake happy every fucking day. I started miscarrying one day before coming to work, nobody could cover my keyholder shift. I actively miscarried on the floor. I hate it here. We're moving in less than two months, I'll be leaving the company for good as well.

Congratulations on having the courage to leave. I hope your life gets so much better.
jooliahgooliah [OP] 13 points 3y ago
It’s strange that they preach about caring so much for your mental health and yet I’ve never felt more abandoned in regards to my mental health. I’m so sorry for your loss. I wish you well on your next venture. Thank you so much 💖
jess-kaa 22 points 3y ago
First of all, I am so sorry for your loss. I will keep you and your husband in my prayers.

But this is why, as a supervisor, I ALWAYS check in with my baristas before they get onto my floor. No matter what. I make sure they understand that I am here for them, even if they don’t feel comfortable explaining a situation they’re in, I want to make sure that they are okay and if not, I want them to be comfortable letting me know if they aren’t doing the best. This helps me run my shift with my baristas in the best possible positions for them, where they feel comfortable. I am SO sorry that your shift did that to you. I can’t imagine how you felt. But I am sure that wherever you go, you will do great. Shame on your store.
jooliahgooliah [OP] 4 points 3y ago
Thank you so much for being a kind human and caring about your coworkers. If more people were like this, I’m sure my situation would be much different. 💖
tylotz_02 19 points 3y ago
Best of luck as you journey forward. Similar to the wisdom you found with your husband regarding the miscarriage, maybe this is a sign that your job at Starbucks is not the best for the time being. It may be a hard pill to swallow, but I promise you’ll be better off in the end. Again, best of luck to you and your husband.
jooliahgooliah [OP] 2 points 3y ago
Thank you for your reassurance 💖
smellymelly1996 10 points 3y ago
I’m sorry to hear this happened to you . You are definitely not alone . Just this week I had my SM and DM sit me down about my performance as an SSV because I have some customer complaints . My store is very busy right under a hospital (Kaiser) and we have 2 or 3 people during peaks most of the time . I owned up to not being in the best of mood and maybe snapping at some people because to be honest I’m tired of being disrespected and I won’t have it any longer. Our customers are super rude and entitled . They kept trying to put the focus on my attitude instead of addressing the fact that it’s a being short staffed problem. It’s crazy that they have all these expectations but won’t give us the man power and it’s sad to hear it’s not just in my store or district but it seems to be a company problem . I’m looking to quit soon too fuck this place .
Wonderful_Nightmare 3 points 3y ago
By and large, it is a staffing problem. And a wage problem. They literally cannot (read: won't) pay people a living wage to make dealing with these entitled people and impossible conditions even slightly worth it. These other "benefits" they tout pale in comparison to paying us enough to live.

Also, it was a big long struggle for me to grapple with the messages of positivity and care that they push on us to perform when not putting it into practice as a company. I literally had to get onto medication to survive this job because my mental health over this bullshit got so bad.

And to OP, I'm soo sorry for your loss. But I'm so happy you are taking care of yourself and leaving this nightmare of a company.
PEMoran86 7 points 3y ago
I wish the best for you. Truly. It's just coffee. I don't know you, but know that I'm sending my love and hope something good happens for you soon.
jooliahgooliah [OP] 1 points 3y ago
Thank you so much. 💖
ritadere 5 points 3y ago
I’m sorry friend. :/ I hate the unneeded stress this company puts on stuff like that. We can’t always fake a smile. Some of us (like me) have bitch resting face for example and it’s easier to just go on auto pilot to get work done. Regardless, congrats on getting out! I have a year or so left sadly, but it’s gonna be worth it: I graduate with our school program in December with a bachelors in tech writing.
sue234 5 points 3y ago
I know how you feel. The demands at Starbucks are unreasonable. My SM begged me to stay after I puked and almost passed out in the bathroom at work. I left soon after. The management seems to be the thing lacking, they expect us to be like robots and push it even if it means they will need to call an ambulance, or if someone went through something terrible. I knew a girl who had to miss her fathers funeral because the SM wouldn’t let her off work that day. I am glad you are out of that environment, sometimes it just isn’t healthy to stay even if you love it.
fackfalvey 4 points 3y ago
I GET IT! Our store would constantly have people crying in the back room every single shift with people still yelling at us. Since quitting Starbucks, my mental health has DRAMATICALLY improved. Same with my old fellow partners as well who left the company.

I’m so sorry to hear about your loss. I’m glad you are going to get out of there and do what you need to do for you and not the siren.
Leels6 4 points 3y ago
I’m a shift manager and tomorrow is my last shift. I’m in the exact same boat, I can’t take it anymore. This is BY FAR the fakest company I’ve ever worked for. I’m somebody with unending patience and an incredible talent of hiding my emotions, and this place made me crack. I have never had this many mental health episodes from a job before. The lengths they expect one human being to go through is exorbitant and outrageous. Staff the shifts better, or if you’re going to understaff, at least pay me to take over three other positions simultaneously. I’m so sorry you had to go through this too. It’s something I’m hearing from baristas and managers all over the country, as well as other huge corporations too. Something needs to change with jobs and pay in this country. It is actively harming their workforce, and in some cases, killing them. Another “feel good” company has crashed and burned on its original mission statement; Starbucks has sold out.
CoffeeDealer99 3 points 3y ago
Im am sorry, i offer condolences.

I am also leaving sbux it is too stressful, my head feels like a balloon everyday cause of this job and back in November of 18 when i joined it didn’t seem this bad now 1 year and some months later i just cant, specially with the hr cuts
pinkindigo 2 points 3y ago
I am truly sorry for your loss. I couldn’t imagine dealing with such a stressful and heartbreaking experience, and then having to work in such an awful environment. I quit Starbucks almost a year ago because I dealt with so much of what you described. I would cry before, during, and after so many shifts towards the end of my time there. It truly broke me having to go there and be yelled at by customers and staff. I have worked in plenty of service/retail jobs, including serving for years, and I have never come across such evil customers. You are not alone. I am so happy that you will be able to leave so soon. Trust me, you will be so much better off. Please try to be kind to yourself during this time. I’m sending my love. 💕
Lydaaah 2 points 3y ago
I’m so sorry for what you went through and how you were treated. You deserve better, and I pray that you find it! My last day with the company was three weeks ago, and already I feel lighter, happier, and less anxious!
[deleted] 2 points 3y ago
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