There are two separate drive thru positions for a reason. One person handles taking orders and one person tenders while making connections. My whole shift was just a constant stream of rude people that had no patience and couldn’t grasp that I couldn’t hear them over the noise of the blender. I tried so hard to go fast but I also had to grab most of my own food (someone was finally assigned warming the last hour) which was no where near the window. There were also things out of my control like how many drinks bar could make at once and what we had in stock. People also kept paying in cash which means I have to make sure they get the right change and that ALSO takes time. I wasn’t able to make connections with people and I genuinely love doing that! I know our customers love that! And I know that not being able to talk to them didn’t help their attitudes or make the wait worth it! If Starbucks really cared about customer connections they would make sure that there is always one extra person just in case we suddenly gets busier than we can handle.