You can type in the modifications before the drink, the system will apply them. Idk if that was ur problem but that really helped me with taking those long ass orders, and everyone has a different way to list them off.

I always have guests who omit the word “coffee” when they want a drip (so for example, large decaf with soy and two Splenda) but sometimes they mean a latte and that messes me up. One of the orders that really messed me up was a guy who ordered a “quad shot, one splenda, with 2 pumps of mocha, 2%, and whipped cream on top” and I’m like hold up. I ask him “just the quad shot of espresso, right?” and he says yes. I tell him about how I feel I must ask because sometimes guests don’t say the name of the drink they want and we all get confused. He and I chuckle a bit. I tell him the total, he pays, and AFTER HE PAYS says “wait that’s a little cheap for a venti.” And I die inside. Dude wanted a venti mocha latte. We just had the conversation about how clarity is key.

when people do that (even if I understand what they want) I always make them say the name of the drink. Communication is key, I’m not paid enough to get yelled at if I guess wrong

I know right? I make people repeat the whole thing if they don't tell me the size within at least the first portion of their list. If I'm not writing, don't just keep talking!?! If you start ordering before your waitress has a pad of paper you aren't getting your special snowflake salad with no croutons, extra dressing, three olives no tomato extra peppers no cheese without repeating yourself. Don't do it to your barista. My favorite is when I repeat back their order, they say its right, and then wait until it's done to tell me what I read off wasn't right.

Yeah it messes me up. They’ll be like I want a skinny decaf cinnamon dolce iced ... latte. I’m sitting there trying to remember the mods plus find a way to interrupt to ask what size. I need to get better at remembering all the things!

I told my boss about it and he was chill about it and lets me do whatever. It made me happy to make her happy. I got the idea when somebody else on reddit said they gave out extra chicken nuggets at McDonalds when the customer just asks how they are in the drive thru. I wish we didn't have to reward good behaviour, but if it makes the world a little better I'm fine with it.

It usually takes me a solid few seconds to process what they've said and reply. I've also noticed two types of people that ask "How are you?". There are the people that when you reply "Good, how are you?" they reply back with "Good, thanks....*order*". Then there are the people who don't even wait for your response. It's not a genuine question if you don't wait for an answer and respond to my question. They're still better for even asking, don't get me wrong, but there's a difference. I'm shocked when someone actually replies and makes eye contact.

Absolutely! Even not at Sbux, I always make sure I've fully formed my order in my head before I go to the counter, complete with sizes and basic courtesies. I get thrown off if they're out of something, but still.

Yes! I love the people that bring their kids and when I hand off the drinks remind their kids to say thank you! I love it when the kids say thank you without being prompted! I hate the people that literally just say "Straw?". Are you incapable of forming a complete sentence? Or the people who let their kid dump chocolate powder into their hands (*and eat it off their hands*) and in turn all over my clean condiment bar 20 minutes before close. *They stood there and watched them do it.*

I can't imagine getting the same thing for that long omg I respect that

I can't imagine getting the same thing for that long omg I respect that