Re-call then and speak to another agent. Seems like there’s miscommunication in HQ. mine literally said there is no need for a doctors note. Also, re-read the newsletter that was sent out March 15. You can find it on their website or most likely in your email. Unless you’re a target store , it sounds like complete BS.
Quote the newsletter to the agent, if they continue to disagree , hang up and speak to another one. I got my leave approved within 10 minutes.
Calling them is more or less covering your a** before speaking to your store manager, who could try to negate your concerns.

It sounds like not everyone in PCC is on the same page here. Another post stated this was the initial response they got as well and another call got things through later

I imagine if this is true there will be A LOT of partners calling out, and then they’ll have to close

agreed. clearly very big decisions hit them all at once and i can appreciate the human aspect of how badly this has gone. honestly if they had openly communicated and said “we are working on a way to structure financial assistance for our partners during this difficult time” i think a lot of us would have felt less like we were thrown into the fire.

i feel like (i wanna assume) they did it the way they did to prioritize partners who were at-risk before rolling out PTO to everyone else. but honestly, staying open during nationwide shut downs atm still looks really bad, and i know its not just starbucks but a lot of companies.

and even then, from what i understand, the extension of catastrophe pay to all partners still hasn’t been clearly communicated, i found out from here and from someone who had to contact our regional manager.

888sbux411

“We are temporarily expanding catastrophe pay for COVID-19 partner care. Any partner who has been diagnosed with or exposed to COVID-19, or comes in close prolonged contact with someone in their store or household who has, is eligible for up to 14 days of catastrophe pay – whether or not they are showing symptoms – so they can self-isolate at home. You can use this catastrophe pay, and then use additional benefits like sick pay, vacation pay or personal time off as available. At the end of 14 days, if partners are still unable to return to work, additional pay replacement may be made up to 26 weeks.
If you have not had any known contact with someone diagnosed with COVID-19, but are showing symptoms, you should stay home until you are symptom-free for 24 hours. You can use our temporary, expanded catastrophe pay for any scheduled shifts over a three-day period, and then similarly use our additional benefits like sick pay, vacation pay or personal time off.
In addition, we know the CDC and some local health authorities have advised that certain individuals may consider taking extra precautions, for example, people who are 60 years and older, people with underlying health conditions including heart disease, lung disease, or diabetes, people with weakened immune systems, and those who are pregnant.”