According to my SM, we have the right to refuse service as not only is it dumb but it is a safety issue. Because if anything happens to these people while they waltz through the drive-thru, it ultimately ends up being the drive-thru's fault

Partners are taking their orders???? Bro. I’ve Lowkey become the enforcer for our drive thru rules being maintained. While my shifts would say the same things as I’m saying I’m just already more available on the floor and my partners know I don’t tolerate anything. Although I did feel really bad when I had to deny a truck driver a cappuccino... but other than that I’m not catering to these customers. I’m not risking my health or my partners’ health moreso than we already are so you can get a pumpkin loaf. Gtfo